Clinical Support Team Administrator
Norfolk and Suffolk NHS Foundation TrustNorfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience
Please note, NSFT uses tools to screen any applications generated by Artificial Intelligence (AI).
Job overview
A Clinical Support Team Administrator is required to support the SMI Suffolk Physical Health Team, a team of health professionals focused on:
· A reduction in physical health illness in those service users across Suffolk both in primary and secondary care, with severe mental illness (SMI), approx. 3,800.
· An increased level of physical health screening for service users with complex health needs, in particular, the Annual SMI Physical Health check.
· Ensuring that the physical health needs of the service users are met through sharing healthcare information with the patients' primary care team and other stakeholders.
• Promoting service user self-management, self-care, recovery and the maintenance of independence.
• Improving communication between service users, professionals and carers.
• Ensuring a high level of service user and professional satisfaction
• Developing and maintaining successful, collaborative relationships with both primary and secondary care services.
Are you confident in taking the initiative in effectively managing administrative matters?
Do you work well with people and with healthcare teams?
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To provide administrative support to the team in order that they can provide an efficient service to all customers.
To respond to the administrative needs of the service to ensure that the requirements of the organisation are met.
To provide non-clinical information to patients, families and carers, where necessary, including cancellation or rescheduling of appointments.
To take and process minutes for the team.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Please see Job Description for full details and person specification. For an informal discussion please contact the Service Manager
YOUR APPLICATION
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.
Disclosure and Barring Service Check
This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.