Clinical Support Specialist

Company Description

MBI Health Services, LLC. is a certified behavioral health agency servicing the D.C. Metropolitan Area. We provide a wide range of services and programs for both adults and children for the sake of helping each individuals gain back their confidence and security into their lives. We partner with several well-­known and highly regarded government healthcare agencies, such as the Department on Behavioral Health, the Department on Disability Services, and the National Institutes of Health.

Job Description

Kickstart your career in behavioral healthcare

Are you organized, motivated, and looking for your first meaningful role in the clinical field? Join a team where you can grow your skills, support client care, and make a real impact every day. As a Clinical Support Specialist with MBI Health Services, LLC, you will be a key part of the care team by helping clients access services, keeping records accurate, and ensuring smooth communication between staff and the people we serve. This is an excellent opportunity to gain hands-on experience, learn clinical operations, and build a strong foundation for your future career in human services.

If you’re ready to take your first step into the clinical world and grow with a mission-driven organization, apply today.

Responsibilities:

Administrative Support:

• Maintain and update client files, ensuring records are accurate and comply with regulatory standards.
• Provide clerical support, including filing, scheduling, and document preparation for clinical staff.
• Assist in compiling data and reports required for internal reviews, audits, and quality assurance programs.
• Prepare and distribute clinical forms and informational materials to staff and clients.
• Maintain familiarity with relevant CARF (Commission on Accreditation of Rehabilitation Facilities) standards to support compliance efforts.

Client Support:

• Assist with client intake procedures, including gathering required documentation and verifying eligibility for services.
• Provide clients with clear, accurate information regarding clinical services, policies, and procedures.
• Serve as a liaison between clinical staff and clients, relaying information and addressing concerns in a compassionate and timely manner.
• Follow up with clients to remind them of appointments, provide necessary updates, and assist with post-visit care coordination.

Appointment Coordination:

• Schedule client appointments, coordinating with clinical staff to optimize availability and minimize client wait times.
• Ensure all appointment details are recorded accurately in the scheduling system.
• Maintain client appointment calendars and manage appointment reminders via phone, email, or text.
• Log all scheduled and missed appointments and assist with rescheduling when necessary.

Records Management:

• Conduct periodic file audits to ensure compliance with organizational and regulatory standards.
• Assist with data entry, updates, and retrieval of client records for internal reviews or external audits.

Communication and Coordination:

• Act as a communication bridge between clinical staff, clients, and external stakeholders.
• Relay important updates, instructions, or information to clinical staff in a timely manner.
• Ensure that clinical operations run smoothly by collaborating effectively with the broader administrative team.

Compliance and Confidentiality:

• Maintain confidentiality in handling sensitive client information and adhere to HIPAA regulations.
• Ensure that all clinical documentation, records, and client communications comply with federal, state, and agency regulations.
• Assist in preparing for external reviews or audits by ensuring that records and processes are compliant and well-documented.

Qualifications

• Bachelor's degree in social work, psychology, health sciences, or a related field is preferred.
• At least two years of experience in an administrative or clinical support role within a healthcare setting.
• Strong working knowledge of healthcare-related documentation processes and software, including experience with electronic health records (EHR) systems (e.g., Credible).
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Excellent verbal and written communication skills.
• Ability to manage time effectively, prioritize tasks, and work in a fast-paced environment.

Additional Information

NOTE: MBI Health Services, LLC will reimburse employees for Licensure renewals.

MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We offer a competitive total rewards package including market salaries, PTO,  employee perks, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401K Plan, 401K Matching, Employee Referral Benefits, Short-term/Long-term disability, Growth Opportunities, and more.

It is MBI Health Services policy to comply to D.C. Mayor Bowser's order issued on August 10, 2021, that all DC employees and DC Contract/Grant Agencies must get vaccinated.

MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.

Together, we can offer steps toward empowerment!