Clinical Support Specialist

Administrative Support: 

• Maximizes productivity through proficient use of appropriate software applications. 
• Conduct daily check-ins with clinic coordinators and director of operations to review patient flow, staffing levels, and any immediate concerns. 
• Assists with referrals and medical records. 
• Provides assistance to staff on using an Electronic Health Record system, troubleshooting issues, answering questions, and training users on system functionalities to ensure smooth patient data management within the EHR platform.
• Assist the Clinical Coordinator with scheduling meetings, trainings, and staff coverage.
• Train in phlebotomy, x-ray, drug screens, injections and other clinical duties
• Help prepare, edit communications, memos, and reminders.
• Organize and maintain clinical records, reports, and compliance documentation.   
• Track deadlines for mandatory reporting, certifications, and training renewals.
• Assist with supply ordering, inventory tracking, and vendor communication.

Staff & Patient Support

• Help orient and onboard new hires by providing necessary forms, policies, and training support.

Operational Support

• Monitor clinic workflow and alert the Clinical Coordinator to staffing or process issues and correct in real time as appropriate.
• Assist with quality assurance audits and compliance checks.
• Help track and report clinic performance metrics (patient volume, wait times, etc.).
• Coordinate logistics for special projects, trainings, or events.
• Ensure equipment, supplies, and forms are available and functioning properly.
• Encourage teamwork, professionalism, and adherence to clinic policies.
• Will rotate through clinics if needed to assist the Clinical Coordinator 
• Backup for referral and medical records coordinator

Scheduling: 

• Identifying staffing needs, creating work schedules, filling open shifts, and ensuring adequate coverage at each urgent care location.
• Regularly communicate with employees regarding schedule changes, important updates, and staffing needs. 
• Manage employee time off requests to always ensure adequate coverage at each location.
• Generate reports on staffing levels, overtime, and scheduling trends for management. 
• Forecast labor needs according to patient volume to ensure adequate coverage. 

Onboarding and Orientation:

• Coordinates orientation with Human Resources and develops training plan for new hires. 
• Conducting initial introductions to the company, team, and key stakeholders. 
• Managing pre-employment tasks, including but not limited to; time-clock education, policies and procedure review, job expectations, computer access, etc. 
• Conducting regular check-ins with new hires to assess understanding and address concerns.
• Gathering feedback on the onboarding process to identify areas for improvement. 

Outside Relations: 

• Managing and building relationships with external stakeholders, such as clients, partners, community organizations, government agencies, media outlets and the general public. 
• Plans, coordinates, and executes community engagement events to grow brand image.
• Participates in local events to increase company presence in the community, 
• Encourages referrals, reviews, and maintains company social media to grow presence. 

• High School Diploma required.
• Degree in a healthcare field preferred, but not required. 
• Clinical License preferred, but not required. 
• Three (3) years of healthcare management experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: 

• Current BLS certification preferred.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Ability to understand and adhere to established policies, procedures, and protocols.
• Strong documentation skills.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Acute attention to detail.
• Ability to work independently and as a member of various teams and committees.
• Strong interpersonal skills.
• Good judgement with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Must be able to float to Patient Service Representative, Medical Assistant, and Lab Tech positions.
• Other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit, and well-ventilated laboratory. While performing the duties of this position, the incumbent is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. The noise level in the work environment is usually moderate. The employee may be exposed to some hazards such as radiation, bodily fluids that may contain disease, and fumes from laboratory chemicals. The employee will be required to travel frequently.