Clinical Support Representative

As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

This territory covers Northeast Pennsylvania and Upstate NY. The ideal candidate must live in the Wilkes-Barre, Scranton, PA or Binghamton, NY areas to be considered. 

What will you do as a Clinical Support Representative

• Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory. 
• Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions. 
• Understand and effectively present technical literature and how it applies to solving the Customer needs.  
• Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration. 
• Act as a liaison between Service and Sales at the time of installation. 
• Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
• Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians. 
• Maintain knowledge for each account’s history, contacts, and current and long-term purchase plans for designated products.
• Identify and recognize key business opportunities and trends to appropriate team member. 
• Record Customer feedback and complaint information through the proper quality processes and channels. 
• Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams. 

The Experience, Skills, and Abilities Needed

• Required
  • Associate’s degree
  • 2 years of successful medical device sales or clinical hospital experience
  • Ability to travel overnight up to 40%
  • Must be able to be compliant with hospital/customer credentialing requirements

• Preferred
  • Bachelor’s degree
  • 2 years of experience in Operating Room Integration or Sterile Processing Department
  • Experience supporting functions such as Clinical Engineering or hospital IT
  • Experience in B2B sales
  • Experience in audio visual communications

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

•    Base Salary + Incentive Compensation Program
•    Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
•    Cell Phone Stipend
•    Robust Sales Training Program
•    Flexible Time Off + 9 Corporate Holidays Per Year
•    Excellent Healthcare, Dental, and Vision Benefits
•    Healthcare and Dependent Flexible Spending Accounts
•    Long/Short Term Disability Coverage
•    401(k) with a Company Match
•    Parental Leave
•    Tuition Reimbursement Program
•    Additional Add-On Benefits/Discounts

 #LI-BS1