Clinical Support Officer
East Suffolk and North Essex NHS Foundation TrustWe are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.
Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits
Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
Job overview
The Community Rehabilitation service provides community therapy services across North East Essex. We are looking for experienced and self-motivated administration professionals to support the clinicians with essential patient related, non clinical tasks and administration. Successful candidates will be highly organised individuals who are able to identify solutions and work using their own initiative.
This post will provide essential support to the clinical team enabling them to focus on direct patient care.
Applicants must have a full, clean driving licence and their own transport
This post can be based at Kennedy House, Clacton, or The Crescent, Colchester
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Clinical Support Officers will be an integral part of the service, managing clinical administration and other tasks which may include:
· Registration and initial screening of the Community Rehabilitation and Strength & Balance service referrals
· Patient advice, support and liaison for the Strength and Balance classes
· You will work closely with the Community Rehabilitation Team, supporting with delegated clinical and non-clinical tasks to ensure the smooth running of the service
· You will allocate all Community Rehab patient visits on SystmOne
· Create and apply ledgers
· First point of contact for staff and patients
· Liaison with other health professionals
· You will provide direct administration support to the clinical team including ordering, maintaining stock and other general administrative tasks including photocopying, printing.
· You will work in close collaboration with, and under the management of the Professional and Clinical Leads.
Full training and support will be provided to ensure optimum staff performance and service delivery.
You will have the ability to build relationships with patients, helping to support and motivate them. You will be a committed team worker, supporting the delivery of care.
We offer a well-established supervision and appraisal structure, and we have a firm commitment to CPD. You will have the opportunity to be actively involved in service development.
Working for our organisation
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
Detailed job description and main responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.
Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.
Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.
When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.
Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document
The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.
Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility. Please note Band 2 roles are not eligible for sponsorship.
In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.
We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.