Clinical Support Manager

Site: Mass General Brigham Health Plan Holding Company, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

The Clinical Operations Manager will work closely with the Director, Clinical Performance Strategy & Support to manage vendor operations and strategic and high-visibility initiatives within the Clinical department.

Essential Functions
-Manage vendor relationships for the Clinical department by establishing clear ownership and decision-making frameworks (e.g., RACI charts) and by developing and implementing processes for monitoring Clinical vendor performance on a recurring basis.
-Work collaboratively with Clinical teams to ensure vendors meet operational needs; support process improvement activities involving vendors, as needed, and ensure vendors meet regulatory, contractual, and business needs, including supplying required data for reporting in a timely manner.
-Manage cross-team, high-profile clinical strategic initiatives by creating and managing tracking tools to assess progress and risks of clinical initiatives and ensure initiatives are completed on time and within scope and budget.
-Communicate progress, status, and risks of initiatives to Clinical leadership and cross-functional stakeholders, as needed/appropriate.
-Model and promote operational excellence within the department. Work with the Director to design and implement best practices and improvement activities within the department.

 

Education

• Bachelor's Degree

Experience

• At least 3-5 years of Managed Care, Healthcare Administration, or related field required
• Familiarity with HEDIS and Health Equity Accreditation experience is highly preferred

Knowledge, Skills, and Abilities

• Highly proficient in Microsoft Office and similar applications
• Strong project management skills with the ability to prioritize and manage multiple tasks and deadlines.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

 

Working Conditions

• This is a hybrid role with occasional team meetings at the office roughly 1x/month

 

Hybrid

 

399 Revolution Drive

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$78,000.00 - $113,453.60/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework