Clinical Support Manager

Clinical Support Manager

ChesPenn Health Services is a network of community health centers serving Chester and Delaware Counties in southeastern Pennsylvania. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of income, insurance status, or ability to pay.

Our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back.

Position Summary: The Clinical Support Manager works with Senior Leadership, Office Managers, and clinical staff for the implementation of best practices of clinical operations. 

Qualifications: 

•  Education: Bachelor’s Degree in Healthcare Management or related field 
•  Years of experience: Two (2) years minimum working in a primary health care setting 

Knowledge, Skills and Experience: 

• Highly motivated and able to engage and motivate peers and subordinates 

• Strong clinical skills 

• Excellent written and verbal communication skills 

• Ability to teach, coach, mentor and counsel as appropriate to ensure optimum individual and team performance. 

• Ability to create and support a culture of teamwork 

• Ability to model cultural humility and inclusivity 

• Ability to build and maintain positive and professional relationships based on respect, trust, and safety 

• Exemplary problem-solving, communication, interpersonal, and conflict resolution skills in high-stress situations 

• Working knowledge of medical terminology 
• Understanding of effective medical workflows, including clinical support staff roles and responsibilities 
• Knowledge of key regulations related to health care: HIPAA, OSHA, CLIA, VFC, etc. 

• Strong computer skills including EMR and Office applications 
  

What You’ll Do

• Manage Medical Assistants and Certified Medical Assistant staff 

• Work in partnership with administrative and clinical leadership in the planning and implementing of programs to enhance workflows for increased productivity and adherence to best practices  

• Design and implement training for clinical support staff, including new employee training, skill evaluations, and continuing education 

• Train and monitor compliance with VFC, 317 and other vaccine programs 

• Periodically audit adherence to policies and procedures among clinical and administrative support staff 

• Partner with Compliance Officer and other leadership staff to ensure knowledge of and adherence to all federal and state regulations are followed, including: 

1. OSHA 
2. CLIA 
3. HIPAA 
4. VFC 
5. Procurement 
6. Bio-hazard waste removal 

• Remain current on relevant trends in primary care in the FQHC environment 

• Coordinate MA externships 

• Travel between sites for coordination and continuity of clinical policies and procedures 

• Cross-train clinical support staff in dispensary policies and procedures to ensure continuity of dispensary services 

• Perform other duties as assigned 

What We Offer

• Medical, dental, and vision insurance
• 401(k), retirement account
• Life insurance
• Generous vacation, sick, and personal leave
• Tuition reimbursement
• Employee Assistance Program

ChesPenn Health Services is an Equal Opportunity Employer.

Because employees work with families and children and due to the sensitive nature of patient medical information, all applicants who receive and accept employment offers must successfully complete child abuse and criminal background checks prior to hire.

NOTE: ChesPenn uses a web-based application portal and email system to communicate with applicants. Please add notifications@app.bamboohr.com to your contact list to ensure receipt of all correspondence.