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Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals does so through creative, innovative techniques and care principles developed because of our continuous pursuit to improve the field of medicine. Our integrated team works together to find solutions to both common and complex medical concerns to ensure more powerful, reliable results. Having multiple specialties “under one roof” Insight achieves its purpose in providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation to ensure optimal results. Our singular focus is Patient Care Second to None!
Position Summary:
The Clinical Support Liaison ensures seamless coordination among providers, patients, pharmacy staff, and external stakeholders. This role combines real-time medication oversight, compliance monitoring, case coordination, and operational auditing to support patient access to specialty medications. It plays a key part in improving pharmacy workflows and ensuring timely, compliant delivery of care across multiple departments.
Benefits for our Full Time Team Members:
- Comprehensive health, dental, and vision insurance coverage
- Paid time off, including vacation, holidays, and sick leave
- 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
- Short & Long Disability, and Life Term insurance, complementary of Full Time Employment
- Additional Supplementary coverages offered @ employee's elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc.
Key Responsibilities:
1. Medication Management & Compliance
- Support pharmacy-led initiatives including medication inventory walkthroughs and departmental reviews.
- Perform monthly crash cart audits across departments (Pain Management, Urgent Care, Med Psych, Anesthesia) and update logs accordingly.
- Ensure accurate documentation and compliance with regulatory standards related to medication storage and emergency preparedness (e.g., Broselow Box).
- Utilize "Medication Storage Area Inspection" tools for walkthroughs and compliance checks.
2. Medication Access & Case Coordination
- Serve as the primary liaison between the pharmacy, providers, clinical staff, and external specialty pharmacies.
- Ensure prescriptions are processed promptly, routed, and tracked to prevent delays in therapy.
- Coordinate medication delivery through internal systems and specialty pharmacy partners.
- Assist patients with copay processing, enrollment in manufacturer assistance programs, and free drug initiatives.
- Escalate urgent issues related to prescription fulfillment, coverage, or delays.
3. Pharmacy Communication & Coordination
- Monitor and manage all communications related to medication workflows, including shipment status and order resolution.
- Maintain organized logs of pharmacy communication, prescription status, and issue tracking.
- Collaborate with all Clinical Support Liaisons (CSLs) to align operations and ensure timely medication access.
4. Prior Authorization (PA) Management
- Submit and manage PAs using CoverMyMeds, PromptPA, Availity, CHAMPS, or fax.
- Conduct insurance verification, prepare supporting documents, and handle appeals or renewals.
- Communicate PA approvals to patients and coordinate next steps with appropriate team members.
5. Telehealth & Appointment Coordination
- Schedule and support virtual appointments with patients.
- Provide patients with technical assistance and guidance for telehealth visits.
6. Patient Communication
- Provide consistent updates to patients on medication status, insurance issues, or delivery logistics via phone, text, or secure messaging platforms.
- Route unresolved concerns to appropriate clinical personnel for resolution.
7. Tracker & Audit Management
- Maintain real-time updates across all trackers for specialty medication management.
- Conduct regular audits of trackers, schedules, and patient lists to ensure alignment with refill schedules, PA renewals, and ongoing care plans.
- Address discrepancies to support continuous case progress.
8. Provider Support
- Maintain task lists and help manage priorities across multiple provider workflows.
- Monitor FedEx tracking for time-sensitive medication shipments and follow up as needed.
Qualifications:
- Ability to demonstrate authorization to work in the U.S. for any employer.
- 2+ years of experience in pharmacy support, case management, or clinical operations.
- Strong background in insurance verification, prior authorization, and specialty medication workflows.
- Proficiency in tracking tools, pharmacy platforms, and secure messaging systems.
- Highly organized, detail-oriented, and able to manage multiple concurrent priorities.
- Excellent verbal and written communication skills.
- Ability to work independently in a fast-paced clinical environment.
Preferred Skills:
- Knowledge of Joint Commission compliance, emergency cart audits, and pharmacy storage practices.
- Familiarity with specialty drug distribution processes and patient assistance programs.
- Experience coordinating across multiple locations and provider teams.
- Understanding of telehealth platforms and virtual care procedures.
Work Environment:
- On-site role requiring physical presence in clinical settings for audits, walkthroughs, and coordination.
- Interdepartmental collaboration with pharmacy, nursing, and administrative teams.
Insight is an equal opportunity employer and values workplace diversity!
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