Clinical Support - Lead

Position Title: Clinical Support Lead

Reports to: Clinical Support Supervisor

Job Classification: Full-time; Non-exempt

Salary Range: $21.88 - $27.31 per hour

Schedule: Wed. – Sat., 1:30pm – 12:00am; Sun. – Wed., 1:30pm – 12:00am and Cover Clinical Support Supervisor Shifts 5:30am – 4:00pm, as needed.

About Us:

Denver Rescue Mission has been serving the most vulnerable in our community for over 130 years. Our history is rooted in a love of Christ and a commitment to share that love with others. At multiple locations throughout our community, we help restore the lives of people experiencing homelessness and addiction through emergency services, rehabilitation, transitional programs, and community outreach.

The Opportunity: 

The Clinical Support Lead position will play a critical role in relational engagement and care of program participants at The Crossing. This position will be responsible for leadership, addressing participant concerns, and supporting the Clinical Support Supervisor and/or Clinical Director, as needed.

Responsibilities will include but not be limited to:

SERVICE COORDINATION:

• Coordinate with counseling and assist in meeting participant needs per Denver Rescue Mission (DRM) policies.
• Manage staff and support services, focusing on safety, security, community involvement, and inventory.
• Engage with residents promoting a supportive environment and oversee clinical tasks.
• Act as primary responder to emergencies and document all interactions.

STAFF OVERSIGHT:

• Assist in supervising shift staff and ensure adherence to DRM policies.
• Supervise clinical support specialists, provide guidance, and conduct training.
• Maintain compliance with policies and ensure effective task delegation.

SECURITY and SAFETY:

• Ensure participant safety, administer first aid as needed, and handle emergency situations.
• Keep the campus free of weapons and substance use.
• Notify relevant personnel in emergencies and complete shift reports.

SUPPORT OF OTHER DEPARTMENTS:

• Collaborate with the Homeless Resolution Team and support DRM departments.
• Facilitate partnerships with approved outside agencies.

FACILITIES MANAGEMENT:

• Monitor cleanliness and submit referrals for resolution.
• Manage inventory and maintenance, ensuring adherence to schedules.

OTHER RESPONSIBILITIES:

• Understand facility and program policies, maintain presence during shifts, and assist in employee training.
• Assume supervisory roles when needed and communicate issues to leadership.

MINIMUM QUALIFICATIONS:

• Two years of education in a related field or equivalent experience.
• Strong communication skills.
• Ability to refer to clinical and chaplain services.
• Ability to maintain boundaries, resolve conflicts, and work with diverse backgrounds.
• Proficient in Office 365 software applications and ability to learn the SCRIBE guest record management system.
• On-call availability for shift coverage.
• Ability to obtain and maintain CPR certification within 90 days of hire date.
• Active Driver’s License and ability to pass motor vehicle record check to travel to other work sites.
• Affirm the Faith Statement and Apostles Creed and comply with the Employee Handbook.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide  

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.