Clinical Support Consultant (Ontario)

Location: This is a field based role, with 4 days of travelling around your territory & 1 day from home.

Salary: $106,000 - $115,000
Actual compensation within the range will be based on experience We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers - where we're not just about eyewear and eyecare, we're a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,700 healthcare businesses, passionately caring for more than 44 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That's why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we're here to make a real difference in the lives of our customers.

But that’s not all - we're also dedicated to fostering a positive, inclusive and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you're passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

Clinical Support Consultant – Driving Excellence in Eye Care

As a Clinical Support Consultant, you’ll be at the forefront of transforming eye care delivery across your province. This field-based role is all about empowering Optometry Partners and Associate Optometrists to achieve outstanding clinical and commercial results. You’ll play a pivotal role in advancing Specsavers’ clinical reputation, enhancing operational efficiency, and supporting our ambitious growth.

Working alongside with the Senior CSC and your regional team, you’ll deliver impactful training, hands-on support, and strategic guidance that elevates clinical standards and drives productivity. From onboarding new stores to embedding cutting-edge clinical technology, you’ll be the go-to expert for enabling change and championing best practice.

What you’ll be doing:

• Leading the clinical set-up of new stores to ensure Optometrists hit the ground running.
• Becoming a trusted expert on provincial regulations and eyecare coverage, ready to train and support store teams.Identifying opportunities to boost clinical productivity and executing plans that deliver measurable results.
• Coaching teams on high-impact clinical touchpoints like pre-test and 3-way handovers.
• Supporting pilots of new technologies, services, and systems that enhance patient care and commercial performance.
• Collaborating with the Clinical Recruitment Manager to ensure new Associates are welcomed and well-prepared.
• Analysing store performance, addressing underperformance, and celebrating success to foster a culture of continuous improvement.
• Role modelling Specsavers’ values – Collaboration, Commerciality, Curiosity, Courageousness, and Compassion – in everything you do.
• Utilising your Specsavers knowledge & relationships with our partners to ensure that we deliver care that can really drive improvement of outcomes for both our patients & customers alike.

This is more than a support role – it’s a chance to shape the future of community eyecare and make a real difference to patients, partners, and the Specsavers brand.

Key Skills, Ability or Experience

• Bachelor of Science Studies, Optometrist or equivalent, preferably with 5+ years’ experience in retail environment
• Experience facilitating training to audiences of 5-30 people (min two years)
• Experience in industry stakeholder relationships
• Experience of retail management and/or training design and delivery
• Ability to build effective relationships and hold open and honest conversations.
• Excellent written and verbal communication and presentation skills
• Ability to work as part of a team and a strong ability to work autonomously.
• Strong influencing skills
• Ability to coach/mentor

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value 

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know. We will work with you to meet your needs and ensure a fair and equitable experience.

#LI-KS1