Clinical Specialist (Pharmacist) - London, ON

Position Type:                     Full Time

Department:                       Pharmacy

Work Location:                   London, ON 

Work Arrangement:          Remote

Work Hours:                        Standard Business Hours

Travel Required:                 No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
• Quarterly virtual social events!

The Opportunity:

Sentrex is a leading healthcare provider dedicated to delivering comprehensive and compassionate care to our patients. The role is critical to providing operational excellence through quality standards to support a seamless, positive, end-to-end patient journey. As the Clinical Specialist for a strategic clinic services program, you will be responsible for ensuring a professional and service-oriented work environment.

This role allows the Pharmacist to provide holistic care to meet the emotional, psychological, informational, and practical needs of patients while supporting Neurology, Dermatology, Hepatology and Gastroenterology clinics across Canada. Your role will include navigating the healthcare system and reimbursement through our HAVEN provider solution program. This role will be key at breaking down barriers for patients access to life changing medicines and supporting optimal patient care. The Clinical Specialist is responsible for managing patient care, will act as a primary point of contact to their assigned health care providers (HCP) and ensure patients are provided easy access to the prescribed therapy.

The ideal candidate is one who is passionate about patient care and is someone who wants to build processes that improve efficiency. The candidate will embrace curiosity and be bold in building best practices that will create significant change in the way patients receive care.

A Day in the Life (What you will do here):

• Accountable and responsible for clinical and technical aspects of drug distribution, including prescription clinical review/verification, patient counselling, resolving drug related problems, prescription adaptations/renewals as appropriate, prescription processing, filling and checking of medication

• Provide exemplary customer service to clinic staff, nurses and physicians primarily by phone/email.

• Adherence to all relevant guidelines including the established Standard Operation procedures and all applicable regulatory requirements as set out by the provincial College of Pharmacists

• Perform HCP and patient registration activities, according to protocols and applicable departmental procedures.

• Process data entry activities of pertinent information received at different points of contact during the delivery of services.

• Ensure coordination with Sentrex Pharmacy to support refills and renewals where appropriate.

• Review patient files prior to treatment to capture medical history.

• Document and maintain patient records to ensure treatment history is adequately captured.

• Maintains confidentiality of patient and corporate information and discusses same only with appropriate personnel.

• Liaise with physicians’ offices, pharmacies, services providers, and other parties to provide comprehensive and coordinated service to patients and HCPs.

• Participates in ongoing internal and/or external continuing education activities. 
• Developing and maintaining professional relationships with health care professionals, reimbursement coordinators, private payers and patients.
• Billing prescriptions through pharmacy software (Kroll) ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, limited use codes, scheduled appointment dates, clinic locations, copayment management and coordination of benefits.
• Liaison between insurance plans and physicians directly to ensure all necessary paperwork and information is provided to the patients plan for coverage review. 
• Understanding, recognizing, resolving third party billing issues for high dollar value products 
• Accurately entering data and dispensing medications to ensure arrival to the appropriate destination on time 
• Work collaboratively within multidisciplinary health care team providing oversight. 
• Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients. 
• Provide ongoing support on disease state or product related questions. 
• Read and review all Canadian product monographs to ensure a comprehensive understanding of each product being administered. 
• Report and document Adverse Events as per training per Pharmacovigilance requirements. 
• Adhere to Sentrex policies and procedures. 
• Assist in the development and adherence to forms, policies, and work instructions, to ensure the safe handling, preparation, and administration of product.
• Additional duties as assigned by the manager.

What you need to ensure you are set up for success:

• Registered and licensed as a Pharmacist (RPh designation)

• 1-2 years Pharmacist experience preferred

• Pharmacy and Reimbursement Experience required

• Experience with Kroll is required

• Experience and understanding of specialty medications along with third party billing issues is considered an asset

• Exceptional knowledge of third-party Insurance plans, special authorizations, and provincial coverage approvals

• Excellent communication skills, verbal and written in English. Ability to effectively communicate in French is considered an asset.

• Strong computer skills in a Windows environment using MS Office (Excel, Word)

• Excellent phone etiquette

• Highly organized with strong attention to detail

• Proven ability to self-manage time, set priorities and multi-task in order to meet various competing work deadlines

• Ability to perform all technical duties involved in successful dispensing of medications

• This position requires a significant degree of self-starting and independence

• Strong operations experience required with a proven track record of success managing multiple priorities.

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program

 Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.