What we're looking for

The Clinical Operations Manager, Pulmonary Rehabilitation, will oversee Recora’s pulmonary rehab program, ensuring high-quality, patient-centered care that is both operationally efficient and scalable. This person will lead program development, standardize workflows, and manage/hire contractor staff.  Working closely with clinical, product, and operations teams, the Program Manager will serve as the central driver of program quality, compliance, and growth.

Key responsibilities

Program Oversight & Development

• Lead the design, implementation, and ongoing improvement of Recora’s pulmonary rehabilitation program in alignment with organizational goals and clinical best practices.
• Standardize and optimize workflows, protocols, and care pathways to ensure consistent delivery of pulmonary rehab services.
• Identify opportunities for innovation and program expansion by leveraging patient data, clinical evidence, and market insights.

Metrics & Performance Management

• Define and track key performance indicators (KPIs) for pulmonary rehab, including functional outcomes, program engagement, and patient satisfaction.
• Use data analysis to identify gaps, improve quality, and ensure compliance with regulatory and accreditation standards.
• Provide regular reporting and insights to internal stakeholders to inform strategy and operations.

Team Leadership & People Management

• Recruit, train, and mentor staff and contractors involved in pulmonary rehab delivery, fostering a collaborative, high-performing team culture.
• Conduct regular performance reviews, set development goals, and ensure appropriate staffing to support patient volumes and program growth.
• Support clinical staff in delivering both group and individual education and exercise sessions.

Cross-functional Collaboration

• Partner with the Head of Clinical Operations and clinical leadership to integrate pulmonary rehab within Recora’s broader care delivery model.
• Collaborate with product, technology, and partner teams to ensure seamless delivery of virtual pulmonary rehab programs.
• Serve as a subject matter expert on pulmonary rehab for internal teams.

Compliance & Quality Assurance

• Ensure pulmonary rehab services meet CMS, Medicare, and industry regulatory requirements.
• Develop and maintain documentation, protocols, and quality frameworks to support accreditation and compliance.
• Drive continuous quality improvement initiatives across the program.

Qualifications

• Bachelor’s degree in Nursing, Public Health, Healthcare Administration, or related field required; Master’s degree preferred.
• 5+ years of experience in healthcare program management, care management, or population health, preferably in a virtual or value-based care setting.
• Demonstrated expertise in pulmonary rehab and cardiac rehab program operations and compliance.
• Proven track record in contractor hiring, people management, team building, and staff development.
• Strong analytical skills with experience using data to drive program improvement and report on outcomes.
• Excellent communication, collaboration, and organizational skills.
• Experience with digital health platforms, EHRs, and remote care models is a plus.
• NYC-based candidates excited to work IRL 1+ days per week strongly preferred; remote options may be considered for exceptional candidates

Benefits

• Equity compensation in Recora
• Generous PTO / sick leave/health benefits
• FSA Commuter Benefits
• 401(k) plan
• Free lunch and snacks in the NY office
• Health and wellness stipend