The Clinical Operations Manager (COM) leads and is accountable for both the operational and clinical components of service delivery. This role requires consistent coordination with clinical care teams and administrative functions, including understanding and accountability for key performance indicators (KPIs), ensuring timely access to care, maintaining quality clinical delivery, and promoting continuity of care for patients. The COM is responsible for planning, deploying, assessing, and problem-solving activities that support stakeholders—including employees, patients, and families—while fostering strong community relationships and protecting the organization’s reputation for excellence. The COM leads by exemplary professionalism and is responsible for developing and nurturing positive, trust-building, and productive relationships with internal and external stakeholders. This role coordinates communication and collaboration across teams and departments to optimize program outcomes and staff performance, while driving results aligned with the organization’s goals, priorities, and metrics.

Schedule: Monday through Friday

Job Duties & Responsibilities:  

Operations Management: 

• Oversee daily operations, including staffing, scheduling, resource allocation, and quality improvement initiatives.

• Develop and maintain working relationship with property management and other external vendors for general maintenance and to ensure compliance with expectations in Lease agreement.

Financial Management: 

• Manage budget, staff-to-patient demand, monitor financial performance, and ensure operational efficiency.

Clinical Oversight: 

• Provide clinical oversight of program including documented supervision of direct care staff to ensure competence in delivering clinical model, ensuring adherence to clinical standards and best practices.
• Develop and provide clinical trainings to support empirically supported interventions are delivered and 
• Collaborate with clinical teams to develop and implement patient care plans.
• Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments.
• May be required to carry a clinical caseload.
• Recruit and maintain masters-level internship program within department, program, or clinic.

Quality Assurance:

• Implement and maintain quality improvement practices to measure and improve patient outcomes.
• Contribute to the development and implementation of the organization’s strategic plan.

Staff Oversight and Development: 

• Effectively perform workforce functions including but not limited to hire and train employees, performance management, staff development, individual and team communications, assign work and holding team accountable to department and system standards. 

Regulatory Compliance: 

• Ensure compliance with all relevant state and federal regulations.
• Maintain a working knowledge of state supervision requirements for licensure as well as discipline-specific requirements (e.g. counseling, social work, etc.). 
• Assist in investigation, resolution, and execution of action plans related to incidents, complaints, or grievances.
• Meet with patient/family to resolve concerns, address complaints, and answer questions.  Advocate for the resolution of care issues, accessing resources in support of the patients.  
• Maintain awareness of and compliance with all drills and tasks per Life Safety Standards.

Team Leadership: 

• Build and maintain a high-performing team through effective leadership and mentorship.

Stakeholder Management: 

• Build and maintain relationships with external stakeholders, including payers, community partners, and regulatory agencies.
• Optimize capacity by working with outreach and leadership team to identify opportunities to meet community need.

Duties Specific to the Oversight of a Clinical Service Track:

• The Clinical Services Manager is accountable for all aspects of service delivery clinical, educational and research activities relative to a specific product line.
• The Clinical Services Manager works through the strategic planning process to identify goals and objectives for the applicable product line.
• The Clinical Services Manager assures that program implementation, including the design, development, service delivery and outcome analysis, occur according to applicable state and federal regulations.
• The Clinical Services Manager works through his/her fellow leadership in various levels of care to assure that patient care and service delivery are aligned with organizational standards of care to meet our community needs.
• The Clinical Services Manager collaborates and actively engages in marketing and outreach activities to ensure service awareness in target markets.
• The Clinical Services Manager monitors the clinical, quality, and patient care outcomes of programs of responsibility and reports countermeasure or planned improvement to Executive Director of Clinical Services. 
• Annually, and as needed, the Clinical Services Manager evaluates the objectives for applicable programming based on new market or regulatory information and assists, through the planning process, in planning for response to changing market needs or regulatory requirements.
   

Additional Job Description:

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With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family 
• 401(k) retirement plan 
• Employee share program 
• Life/disability insurance 
• Flex spending accounts  
• Tuition reimbursement 
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)