Clinical Operations Manager

Aeroflow Health – Clinical Operations Manager

Location - Remote

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry, are among the fastest-growing healthcare companies in the country and recognized on Inc. 5000’s list of fastest-growing companies in the U.S. 

As Aeroflow has grown, our needs to curate an amazing employee environment and experience have grown as well. We’re working hard to ensure that Aeroflow remains a premier employer in Western North Carolina, thus bettering the everyday lives of the employees that work so hard to service our patients.

The Opportunity

The Clinical Operations Manager is a seasoned people leader and operational strategist responsible for ensuring that Aeroflow’s 50+ Lactation Consultants and Registered Dietitians deliver consistent, high-quality patient experiences every day. This role exists to build the operational engine that makes our clinical programming scalable, efficient, predictable, and exceptional.

You will lead a team of clinical supervisors and work cross-functionally to:

• Improve scheduling and capacity management,
• Strengthen accountability and consistency,
• Optimize workflows and tools,
• Coach and develop people leaders, and
• Ensure operations run smoothly and with clarity.

You will report to the VP of Operations, Mom & Baby and be a critical voice in shaping how Aeroflow delivers high-quality maternal and infant health services at scale.

We are currently seeking a Clinical Operations Manager who will be responsible for:

Operational Leadership & Strategy

• Develop and execute an operations strategy for class delivery and 1:1 appointments, focused on efficiency, scalability, and quality of clinical care.
• Translate organizational strategy into actionable plans for clinical supervisors and their teams.
• Oversee daily operations across lactation and nutrition programs, ensuring consistent, timely, and high-quality patient interactions.
• Establish, track, and analyze key performance indicators (KPIs) related to class attendance, appointment utilization, provider productivity, patient satisfaction, and operational efficiency.
• Identify bottlenecks in scheduling, staffing, or workflows and implement process improvements to enhance delivery of services.
• Ensure operational clarity, including standardized processes, expectations, and communication pathways.

Staffing, Scheduling & Capacity Management

• Oversee class scheduling, workforce distribution, and appointment capacity planning to support predictable availability and patient access.
• Partner with clinical supervisors to ensure balanced staffing models, adherence to schedules, and equitable workload management.
• Evaluate and refine scheduling processes to enhance predictability, reduce gaps, and create a balanced workload for Lactation Consultants and Registered Dieticians
• Collaborate with HR and workforce planning on forecasting, hiring needs, and organizational growth.

Process Optimization & Continuous Improvement

• Audit existing workflows, documentation processes, scheduling methods, and system use to identify opportunities for improvement.
• Standardize processes across teams to reduce variability and increase clinical and operational consistency.
• Implement tools, automations, and systematic improvements that reduce administrative burden and improve patient and staff experience.

Leadership, Coaching & Team Development

• Lead, coach, and develop a team of clinical supervisors, empowering them to grow, lead effectively, and support their teams.
• Foster a culture of accountability, patient-centric service, clinical excellence, and continuous learning.
• Provide ongoing performance feedback, conduct regular check-ins with supervisors, and support professional development of clinical team members.
• Strengthen communication rhythms, recognition programs, and structured operating cadences that keep teams aligned and engaged
• Support escalations, resolve conflicts, and create psychologically safe, high-performing team environments.

Cross-Functional Collaboration

• Partner closely with Training & Development to reinforce skill development pathways and onboarding standards for supervisors and clinicians.
• Collaborate with HR, IT and Product to optimize clinical tools and platforms (EMR, scheduling systems, class registration tools, etc.).
• Collaborate with Marketing, Patient Services, Compliance, and Operations to ensure seamless execution of new initiatives, campaigns, and operational changes.
• Serve as a key operational stakeholder to ensure any new clinical programs can be executed effectively at scale.

Compliance & Standards

• Ensure adherence to clinical guidelines, documentation requirements, HIPAA/privacy standards, and internal quality measures.
• Promote consistency and excellence in how LCs and RDs deliver education and patient care.
• Maintain accurate reporting and documentation in accordance with regulatory and organizational requirements.
• Partner with clinical leadership to ensure operational processes support high-quality, evidence-based care.
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Maintain HIPAA/patient confidentiality.
• Compliance is a condition of employment and is considered an element of job performance
• Demonstrate regular, reliable attendance.
• Perform other duties as assigned.

Skills for Success

• Proven experience leading supervisors and multi-tiered teams in a healthcare operations or patient services setting.
• Demonstrated ability to build accountability systems, streamline operations, and drive high performance.
• Strong analytic and critical thinking skills; able to turn data into decisions and decisions into action.
• Expertise in staffing, scheduling, capacity planning, and operational forecasting.
• Exceptional communication, interpersonal, and conflict resolution skills.
• Adaptable, highly organized, and able to create clarity in a fast-paced, dynamic environment.
• Curious, solution-oriented, and able to operationalize strategy with minimal oversight.
• Skilled in balancing short-term execution with longer-term operational planning.
• Entrepreneurial, solution-oriented mindset with the ability to execute ideas independently and collaboratively.

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Health Education, Nursing, Nutrition, Business, or a related field.
• 5–10+ years of progressive experience in clinical or healthcare operations, customer/patient services, or educational program management.
• 3+ years of experience leading leaders, including managing supervisors or multi-tier teams.
• Experience with scheduling, capacity management, and operational planning in clinical or patient-facing environments.
• Demonstrated success improving processes, leading change, and driving operational efficiency.
• Strong analytical capabilities and experience using metrics to guide decision-making.
• Excellent written and verbal communication skills.
• Familiarity with lactation, nutrition, maternal health, or patient education services is strongly preferred.

You might also have

• Experience with virtual care delivery models or digital patient engagement tools.
• Familiarity with EMR systems, scheduling platforms, or class/workshop management systems.
• Experience with data visualization tools such as Power BI, Tableau, or Looker.

What we look for

A leader who exemplifies Aeroflow’s cultural values—curious, entrepreneurial, strategic, tech-savvy, people-focused, and adaptable. Someone who leads through service, invests in their team’s success, and is driven by the mission of improving patient care and family wellbeing.

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

•   Family Forward Certified
•   Great Place to Work Certified
•   Inc. 5000 Best Place to Work award winner
•   HME Excellence Award
•   Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.