Clinical Liaison Team Leader
Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary:The Clinical Liaison Lead coordinates and leads the activities of the liaison team under the supervision and in collaboration with the Admitting Director or Regional Director.
The liaison coordinates the referral process to ensure a smooth transition of patients to Mass General Brigham Home Care.
The Liaison ensures the patient meets criteria for admission, is clinically appropriate, and is ready to transfer to a post-acute provider.
Perform preadmission patient evaluations when required.
Does this position require Patient Care?
Yes
Essential Functions:
Orient and mentor new team members thoroughly in liaison processes.
-Monitor staff activity and provide feedback. Identify efficiencies to ensure is monitored, feedback provided, and efficiencies identified to ensure admission goals are met.
-Assist with managing and assessing the timely clearance of insurance claims with appropriate escalation as needed.
-Patient assessment information is obtained from a variety of sources, and data is transmitted in appropriate systems (4Next/Epic and other applications).
-Trends or barriers to achieving established admission targets are identified and communicated to management.
-Collaborative relationships are developed and maintained with internal and external staff to ensure customer satisfaction.
-Referral source relationships are nurtured to ensure and maintain customer satisfaction.
-Challenging transfers are supported through SR/MGB HC clinical and supervisory resources.
-Discharge plan alternatives are considered to determine the most suitable plan to meet the patient’s needs.
-Coordinate staffing assignments and reallocate resources to meet the facility's needs.
Qualifications
Education
Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Social Worker [Licensed Social Worker - LSW - State License] - Generic - HR Only preferred Physical Therapist [State License] - Generic - HR Only preferred Speech-language Pathologist [State License] - Generic - HR Only preferred Occupational Therapist [State License] - Generic - HR Only preferred
Experience
Broad knowledge of various insurances and government reimbursements 0-1 year required
Knowledge, Skills and Abilities
- Background knowledge/work with a clinically complex patient population.
- Excellent computer skills with working knowledge of Microsoft Office Suite, and the ability to learn other software applications. Knowledge of Epic is helpful.
- Broad knowledge of various insurances and government reimbursements.
- Strong written, verbal, and electronic communication skills.
- Highly developed interpersonal and relationship-building skills, working with a diverse population.
- Must be able to organize and prioritize effectively while working independently and adapting to changing conditions.
- Effectively solve problems while meeting the demands of all parties.
- Be comfortable, enjoy working in a fast-paced environment.
- Be able to make appropriate clinical decisions based on information provided independently.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently
- Walking Frequently
- Sitting Occasionally
- Lifting Frequently
- Carrying Frequently
- Pushing Occasionally
- Pulling Occasionally
- Climbing Rarely
- Balancing Frequently
- Stooping Occasionally
- Kneeling Occasionally
- Crouching Occasionally
- Crawling Rarely
- Reaching Frequently
- Gross Manipulation (Handling) Frequently
- Fine Manipulation (Fingering) Frequently
- Feeling Constantly
- Foot Use Rarely
- Vision - Far Constantly
- Vision - Near Constantly
- Talking Constantly
- Hearing Constantly
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$40.82 - $59.40/Hourly
Grade
8
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.