Clinical Liaison NonExempt

Knoxville Rehabilitation Hospital

Who We Are:

Knoxville Rehabilitation Hospital is a state-of-the-art, 57-bed inpatient acute rehabilitation hospital dedicated to the treatment and recovery of individuals who have experienced the debilitating effects of a severe injury or illness.

Our rehabilitation programs provide ongoing care and specialized treatment to patients throughout their recovery journey. We offer customized, individualized rehabilitation tailored to the specific needs of those recovering from a stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation, and orthopedic injury.

Knoxville Rehabilitation Hospital strives to maximize the health, function, and quality of life of those we serve through comprehensive physical medicine and rehabilitation programs.

We are accredited by The Joint Commission and CARF-accredited for our Stroke Specialty program.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

• Competitive Paid Time Off

• Employee Assistance Program – mental, physical, and financial wellness assistance

• Tuition Reimbursement/Assistance for qualified applicants

• Membership discounts with local gyms and community businesses

• Free Parking

• And much more…

Clinical Liaison Position Summary

Builds and maintains referral relationships to drive appropriate admissions to the hospital. Coordinates the intake and pre-admission screening process, conducts on-site clinical assessments to determine suitability for acute rehabilitation, educates patients/families on services and participation requirements, and serves as the primary external contact for case managers, discharge planners, physicians, and payors.

Essential Functions

• Assist and coordinate the intake and pre-admission screening process.
• Perform on-site clinical assessments (typically at referring facilities) to determine appropriateness for admission.
• Educate patients and families on rehabilitation options, level of care, and expectations for participation.
• Serve as the initial contact for external case management, discharge planners, payors, and hospital partners.
• Conduct face-to-face, in-service educational visits with physicians, case managers, and other professionals.
• Inform and educate community decision-makers about the hospital and acute rehabilitation services to develop census through direct outreach.
• Document screenings, decisions, and communications accurately and timely in EMR and tracking systems.
• Perform other duties as assigned.

Additional Information

Role involves routine travel to referring facilities and community partners; valid driver’s license and clean driving record required. Success measures include timeliness of screenings, conversion rates, and quality of referral relationships. Works closely with admissions, nursing, therapy, and case management to ensure smooth transitions and payer authorization compliance.

Knowledge, Skills & Abilities

Education: Bachelor’s degree preferred.

Licensure/Certification: Current clinical licensure required (e.g., RN, PT, OT, SLP, MSW) per state requirements.

Experience: Prior marketing/sales experience preferred; prior clinical experience with demonstrated assessment skills and EMR proficiency preferred; formal sales training preferred.

Skills: Excellent oral and written communication, strong interpersonal and presentation skills, customer relationship building, sound clinical judgment, organization/time-management, and basic computer/data-entry proficiency.

EEOC:

Knoxville Rehabilitation Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.