Clinical Liaison

When you work at Freedom Village at Brandywine, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Freedom Village at Brandywine is recruiting for a hospitality focused Clinical Liaison to join our team! We are a small skilled nursing facility with only 49 beds. The Clinical Liaison serves as the external face of the senior living community’s health center, responsible for building and maintaining strong referral relationships with hospitals, physicians, discharge planners, and other healthcare providers. Operating primarily in the field, the Clinical Liaison evaluates potential patients, facilitates the referral and intake process, and independently makes clinical decisions regarding patient admissions. This role is vital to driving census goals and ensuring appropriate and timely admissions to the community's post-acute or long-term care services.

The essential job functions of a Clinical Liaison:

• Serve as the primary liaison between hospitals, physicians, and the senior living community’s health center.

• Conduct in-person clinical evaluations of potential residents/patients in hospital or other referral settings.

• Collaborate with the LCS Regional Health Care Marketing and Sales Director to ensure consistency in LCS standards and best practices and adhere to SalesFIRST Standards.

• Assess medical necessity, clinical appropriateness, and payer eligibility to independently approve admissions.

• Develop and maintain strong relationships with referral sources, including case managers, discharge planners, and physicians.

• Provide education and information about the community’s healthcare services and care capabilities to referral sources and families.

• Coordinate the admission process from referral through arrival, ensuring seamless communication with internal staff.

• Collaborate with nursing, therapy, and administrative teams to prepare for incoming admissions.

• Maintain detailed and timely documentation in CRM and EMR systems.

• Track referral and admission data and contribute to marketing and outreach strategy.

• Represent the community at hospital-based events, health fairs, and professional conferences.

GENERAL JOB FUNCTIONS:

• The Community embraces a culture of hospitality. To that end, all employees are expected as a condition of employment to practice the LCS Hospitality Promises™ in all interactions with residents, fellow employees, and guests:

1. We greet you warmly, by name and with a smile.

2. We treat everyone with courteous respect.

3. We anticipate your needs and act accordingly.

4. We listen and respond enthusiastically in a timely manner.

5. We hold ourselves and one another accountable.

6. We make you feel important.

7. We embrace and value our differences.

8. We ask, “Is there anything else I can do for you?”

9. We maintain high levels of professionalism, both in conduct and appearance, at all 

times.

10. We pay attention to details.

• Observe and abide by all regulations to ensure that personal health information is protected during its collection, use, disclosure, storage, and destruction within the community; and to ensure only the minimum necessary information is known to function in this position.

• Assure resident safety.

• Follow written and oral directions.

• Maintain all tools, equipment and supplies in proper condition.

• Recommends improvements and offers suggestions as appropriate.

• May participate in orientation and development of new employees.

• Maintain confidentiality of resident and community information.

• Assist new employees in following established community policies and procedures.

• Complete assignments timely, completely and accurately.

• Attend all in-services as assigned or requested.

• Participate in interdisciplinary team and other community meetings as assigned or requested.

• Consistently work cooperatively with residents, co-workers, physicians, families, consultant personnel and other ancillary service providers.

• Observe all community safety policies and procedures.

• Is observant of safety hazards and emergency situations, and reports to appropriate person or takes corrective action according to established procedures.

• Come to work in a clean, neat uniform and consistently present an appropriate professional appearance.

• Come to work as scheduled and consistently demonstrate dependability and punctuality, complies with attendance policy.

• Assume accountability for data contained in the employee handbook.

• Assumes accountability for compliance with Federal, State, and other regulations within scope of control and of which informed.

• Observe infection control procedures.

• Follow Residents’ Rights policies at all times.

• Observe all community policies and procedures.

• Accept assigned duties, instructions or correction in a cooperative manner, voicing concerns or disagreement in a professional manner through established chain of authority according to state procedures.

• Perform incidental housekeeping and maintenance tasks as may arise during the course of regular duties, in order to maintain a clean, safe, pleasant environment for residents, visitors and staff.

• Perform all other related duties as assigned in an effective, timely and professional manner.

EXPERIENCE & EDUCATION:

• Graduate of accredited school of nursing with a current license.

• Minimum 3–5 years of clinical experience in acute care, post-acute care, or senior living settings.

• Prior experience in a liaison, admissions, or business development role preferred.

• Proficiency with CRM and EMR platforms; experience with PointClickCare is a plus.

LICENSE/CERTIFICATION OR OTHER SPECIAL REQUIREMENTS:

• Licensed Clinical Professional (RN, LPN, LVN, or other healthcare licensure depending on state regulations) preferred. Candidates with case management experience or a Master of Social Work (MSW) will also be considered.

• Must possess current and valid driver’s license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensed

• Must possess personal driving record consistent with the requirements of the Driver Selection Policy

• Reliable transportation and willingness to travel daily to area hospitals and referral sources.

• Doctor’s statement verifying free from communicable disease, if applicable in your state.

QUALIFICATIONS:

• Strong clinical assessment and decision-making skills.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with staff at all levels and maintain strong relationships with ACO partners.

• Experience coordinating with insurance providers and navigating coverage requirements.

• Self-motivated and capable of working independently in the field.

• Proficiency in the English language enabling the employee to read, write, comprehend and communicate simple instructions, correspondence, memos, etc.

• Ability and willingness to utilize computer software system to track activities and other pertinent information

• Ability to multi-task, balance team and individual responsibilities, and respond promptly to resident and visitor needs

• Ability to utilize Microsoft Office Suite products

• Ability to prepare accurate and timely reports to meet required deadlines

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

• Ability to deal with problems involving few concrete variables in standardized situations

• Must demonstrate excellent telephone communication skills.

• Multi-task oriented

• Willingness to be available for any/all emergencies regarding the community. 

• Experience working in long term care is preferred.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer