Clinical Informatics Manager

Marana Health is seeking a Clinical Informatics Manager to join the Information Technology team at the Marana Main Health Center, located in the heart of Marana, AZ.  The Clinical Informatics Manager is responsible for optimizing clinical workflows, improving provider efficiency, and enhancing patient care through the effective use of data analytics and electronic health record (EHR) systems. This role serves as a key liaison between clinical operations, information technology, and analytics teams to drive data-informed decision-making and system adoption.   The Clinical Informatics Manager provides individualized, one-on-one education and coaching to physicians and clinical staff, leveraging performance data to improve documentation practices, workflow efficiency, and overall clinical outcomes. This role plays a critical part in maximizing the value of the organization’s EHR (AthenaOne) and supporting strategic initiatives related to patient access, revenue integrity, and quality performance. In collaboration with clinical, operational, and IT leadership, this role also recommends and implements workflow improvements and EHR optimization strategies to drive system-wide efficiency and standardization. This role leads to change management efforts related to clinical workflows and technology adoption, ensuring effective communication, training, and sustained adoption of new processes across the organization.   Marana Health is a Federally Qualified Community Health Center (FQHC), with 11 sites in Tucson and Pima County. Our mission is to improve our community by providing exceptional, whole-person healthcare.   The following qualifications are required: Bachelor’s degree in healthcare, Nursing, Clinical Informatics, Health Information Management, or related field. Minimum of five (5) years of experience in healthcare operations, clinical informatics, EHR optimization, or clinical workflow improvement Experience working directly with physicians and clinical staff in a healthcare setting Strong experience with EHR systems (AthenaOne or similar) Demonstrated experience analyzing data and translating insights into workflow improvements Proficiency in reporting tools, dashboards, and data analysis Fingerprint Clearance Card through the Arizona Department of Public Safety. Must possess and maintain a valid driver’s license including a clean 39-month MVR, in accordance with organizational requirements.   The following qualifications are preferred: Master’s degree in clinical informatics, Healthcare Administration, Public Health, or related field Clinical background (e.g., RN, MA, or other licensed clinical role) Experience in an FQHC or ambulatory care environment Experience with AthenaOne optimization and reporting tools Certification in Clinical Informatics or related field Experience supporting EHR implementations or large-scale system transitions   Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.   This position has the following supervisory responsibilities: Supervises and monitors performance for an assigned group of employees. Supervisory duties include hiring and disciplinary actions, overseeing work assignments and quality, scheduling and timekeeping, performance evaluations, and training and development.   The ideal candidate will also possess the following knowledge, skills, and abilities: Strong understanding of clinical workflows in ambulatory healthcare settings Advanced analytical skills with the ability to interpret complex data and present actionable insights Ability to influence and coach physicians and clinical staff through data-driven conversations Strong knowledge of EHR systems, clinical documentation, and workflow configuration Excellent communication and interpersonal skills, with the ability to work across clinical and technical teams Ability to manage multiple projects and priorities in a fast-paced environment Knowledge of healthcare quality metrics, revenue cycle impact of documentation, and patient access workflows Strong problem-solving and process improvement skills Familiarity with change management principles and adoption strategies   Duties and Responsibilities: Analyze clinical workflows and identify opportunities to improve efficiency, patient access, and care quality Utilize EHR and reporting tools to monitor provider performance, documentation practices, and operational metrics Develop and deliver individualized, one-on-one coaching and training for physicians and clinical staff Partner with clinical leadership to implement workflow improvements and standardization across sites Lead change management initiatives for clinical workflows and EHR optimization, including stakeholder engagement, communication planning, provider training, and monitoring adoption to ensure sustained performance improvement Collaborate with IT and analytics teams to optimize EHR templates, order sets, and documentation tools Support organizational initiatives related to patient portal utilization, revenue integrity, and access improvement Monitor and report on key performance indicators, providing recommendations for continuous improvement Lead or support EHR optimization efforts, including enhancements and system upgrades Participate in governance structures such as change advisory boards (CAB) and clinical committees Support onboarding and ongoing training of new providers Act as a subject matter expert for clinical informatics and EHR best practices Assist in the evaluation and implementation of new technologies, including AI-driven clinical tools Ensure alignment of clinical workflows with regulatory requirements and organizational policies. Performs other related duties as assigned. Benefits: Marana Health’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, Marana Health believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as: Medical, Dental, and Vision 403(b) with employer contribution Short-term disability and other benefits Paid time off including 11 holidays plus vacation and sick leave accrual Paid bereavement, jury duty, and community service time Education reimbursement ($3,000 per year for full-time)