Clinical Informatics Director

Planned Parenthood of Central and Western New York (PPCWNY) protects and provides health care and education that empowers individuals and families. With respect. Without judgment. No matter what.  

In support of PPCWNY’s mission, the Clinical Informatics Director will optimize the use of clinical systems through education and training, reporting quality outcomes, and providing support in accordance with organizational goals. This role, under the supervision of and in collaboration with the Vice President of Health Services with a dotted line reporting to the Vice President/Chief Financial Officer and includes supervisory responsibility for one direct report. The Clinical Informatics Director will lead the strategic planning, implementation, and ongoing optimization of Epic Electronic Medical Record (EMR) systems across three Planned Parenthood (PP) affiliates: PP of Central & Western NY, Upper Hudson PP, and PP of North Country NY. This role ensures alignment with organizational goals, promotes evidence-based practice, and enhances clinical workflows through informatics solutions. The position serves as a bridge between clinical operations, IT, and leadership, driving performance improvement and user adoption. 

• Oversees Epic EMR implementation, upgrades, and ongoing optimization projects. 
• Ensure system applications are aligned with overall agency goals, including reporting needs from various departments. 
• Develops and executes a unified informatics strategy across all three affiliates.  
• Serves as a liaison among departments and locations that share application resources, ensuring Epic supports operational and clinical goals; interacts with vendors or customers as a subject matter expert for software issues and creating a streamlined workflow for end users.  
• Collaborates with clinical, operational, and IT teams to standardize workflows, visit-type templates, and documentation in Epic 
• Develops strategies and best practices to enable better collaboration and coordination among healthcare providers, streamlining medical quality assurance processes, improving patient safety and increasing accuracy and efficiency in practice management. 
• Coordinates with Epic analysts, trainers, and super users to support system adoption and user satisfaction. 
• Supports and evaluates ongoing review, revision, and training opportunities on the Clinical Information System (CIS) for all health center staff, including the implementation of health center staff competencies in the use of the CIS. 
• Acts as a clinical subject matter expert to evaluate new technologies and coordinate the implementation, post-go-live evaluation, and on-going use of the CIS. 
• Conducts audits of the CIS, monitors end user satisfaction, and creates performance development work plans related to best practices. 
• Coordinates processing and follow-up of requests for enhancements and changes from users or others who interact with the clinical information system, including revisions of templates. 
• Provides advice, consultation, and feedback to end-user health center staff regarding the clinical use of the CIS. 
• Maintains up-to-date knowledge of Medical Standards and Guidelines, Scope of Practice, Accreditation Standards, and regulatory issues related to clinical practice. 
• Works collaboratively as a member of the Health Services Administrative Teams. Develops and maintains a collaborative relationship with health center staff 

Other Accountability Activities 

• Performs other duties as assigned 
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints, and needs 

Education 

• Bachelor’s degree in health informatics, Nursing, Pharmacy, or related field required  
• Master’s degree in health informatics, Nursing, Pharmacy, or related field preferred 
• Better Health Epic certification or successful completion of the Better Health Epic certification training within the first 6 months of hire is required 

Experience 

• Minimum 5 years’ clinical experience in healthcare; with a strong understanding of clinical operations and systems 
• Proven experience in healthcare informatics, including involvement in EMR implementation or optimization, data analysis for operational improvement, and collaboration with IT and clinical teams 
• Experience in multi-site or shared service environments preferred 
• Experience in education and training of clinical staff 

Knowledge, Skills, & Abilities: 

• Strong understanding of clinical workflows and EMR optimization 
• Strong understanding of information systems design, integration, and functionality 
• Demonstrated clinical proficiency and organizational, analytical, and leadership skills 
• Excellent communication, facilitation, and project management skills 
• Must be able to work a flexible schedule with reliable transportation and the ability to travel when needed 
• Must be committed to quality healthcare, excellent customer service and the values of PPCWNY 
• Willingness to function as a role model and educator 
• Ability to work independently as well as collaboratively with members of the health care team 

Working Conditions 

• Standard health center and office environment 
• May experience visual fatigue working at computer with potential extended periods of sitting 
• Well-lit/ventilated 

Physical Requirements 

• Possess sufficient mobility to perform the Essential Functions listed in this Job Description with or without accommodation 
• Ability to travel to all affiliate locations as assigned