Clinical Educator-Quality

At Virginia Garcia Memorial Health Center, we honor all members of our community and acknowledge the dignity of each person we serve. Our purpose is to provide high quality, comprehensive primary health care to the communities of Washington and Yamhill counties with a special emphasis on migrant and seasonal farm workers and a view to removing barriers to health care. We strive to provide an environment that welcomes and values the people we employ and serve. 

Job Summary: The Clinical Educator · Quality provides ongoing education and staff development for the non-provider clinical medical staff, including Medical Assistants (MA), Office Health Assistants (OHA), Registered Nurses (RN), Licensed Practical Nurses (LPN) and Primary Care Coordinators (PCC).

The Clinical Educator · Quality, in collaboration with the Director of Quality, will assess training needs and plan in-service education and potential certification training programs; implement new staff clinical orientation; access staff development needs developing written and online educations resources; and present educational programs to meet VGMHC strategic objectives.  This position will assess the proficiency levels and training needs of the clinical staff at the primary care sites and school-based health centers. This position is responsible for conducting clinical and operational assessments as well as maintaining effective and efficient systems related to patient-centered medical home.

Essential Duties and Responsibilities

·         Develop training curriculum for the MAs, OHAs, RNs, LPNs and PCCs.

·         Work collaboratively with the Clinical Programs Managers (CPM) and other management staff to identify staff training needs on an annual and individual basis.

·         Work collaboratively with the CPMs to plan and deliver training to the MAs, OHAs, RNs, LPNs, PCCs and Training Specialist(s).

·         Participate in workflow development to support performance improvement initiatives.

·         Collaborate with leadership to implement training to support new workflows and standard work to deliver high quality patient care.

·         Work with Medical Director and Director of Quality to determine training needs to support staff training in care delivery to achieve quality metrics.

·         Develop educational programs as assigned utilizing appropriate instructional procedures or methods such as individualized training, self-study, instructor led or computer-based training to meet the diverse needs of the adult learner.

·         Elicit and incorporate feedback from staff and supervisors to improve educational programs, materials and resources.

·         Remain current with ICD-10 and CPT coding as it related to standard work and quality metric achievement.

·         Complete work with accuracy and within expected times frames.

·         Collaborate with training department to ensure documentation of staff participation and completion of training programs, trainees' progress and achievements.

·         Create and maintain a positive learning environment.

·         Evaluate the proficiency levels of individual trainees' work with supervisors to develop additional training programs as necessary to support staff in achieving competency.

·         Use training techniques to meet the learner's learning style.

·         Educate staff to engage patients in becoming partners in their care.

·         Integrate VG's mission, vision, and values into staff training.

·         Other duties as assigned.

Knowledge, Skills and Abilities Required

·         Proficiency with Microsoft Office Suite products, including Excel and PowerPoint

·         Knowledge and understanding of ICD-10 and CPT codes

·         Knowledge of electronic medical record

·         Comprehensive knowledge of standards of care and clinical skills

·         Knowledge of adult learning principals and proficiency in providing training on this subject matter

·         Excellent verbal and written communication skills

·         Ability to aggregate and trend collected data

·         Strong research, analysis, reporting and presentation skills

·         Strong organizational and time management skills

·         Good interpersonal and observational skills

·         Demonstrated skills in reflective listening

·         Awareness of learning and cultural differences among staff

·         Knowledge of Quality Improvement Models

·         Adaptability to work in a changing environment

·         Valid driver's license, reliable transportation, safe driving record and insurance coverage required.

Education and Experience Required

·         Current Oregon RN, nurse practitioner, or physician assistant license, or related license.

·         Three or more years of clinical experience.

·         Three or more years of experience in training curriculum development and educating adults preferred.

Behavioral Competencies

Accountability

• Role model VG's mission, vision, and shared values

Customer-Focus

• Listen to the voice of the customer and strive to delight them by exceeding their expectations

Teamwork

• If someone needs help, help them

Initiative

• Be innovative, apply fresh ideas, and continuously improve how you do your work

Confidentiality

• Maintain strict confidentiality and respect the privacy of others

Ethical

• Demonstrate integrity, honesty, and stewardship in all encounters at work

Respect

• Demonstrate consideration and appreciation for co-workers and patients

Communication

• Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others

Physical Requirements

Percentage of time spent

• Standing: 10%
• Walking: 10%
• Sitting: up to 75%
• Reaching/stooping/bending: 5%
• Must be able to lift/carry up to 25 lbs.
• Computer usage: up to 75%
• Occasional travel to clinics and migrant worker camps.

Working Environment/Physical Hazards

·         Work in a well-lighted, ventilated environment.

·         Possible exposure to blood borne pathogens or hazardous chemicals.

Office Equipment Used

• Computer · data entry and word processing
• PowerPoint projector
• Telephone, fax, copier, scanner

Immunization

Staff member must meet immunizations requirements as stated in VGMHC's immunization policy.

Job description represent a general outline of the essential and major job duties, functions and qualifications required. They cannot be all-inclusive and comprehensive due to the dynamic nature of work performed to accomplish VGMHC's Mission.

VGMHC is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices, but also includes fairness in placement, promotion, transfer, rate of pay, and termination.