Clinical Documentation Reviewer (ABA Therapy) - EST Hours (Remote)

ISTA Personnel Solutions is a fast-growing BPO company. We are not a recruitment agency – we act as a dedicated extension of our U.S.-based clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our client is a U.S.-based ABA therapy provider supporting children and families. We are seeking a detail-oriented and empathetic ABA Clinical Documentation Reviewer to ensure clinical session notes meet insurance billing standards and provide constructive feedback to field clinicians.

PLEASE NOTE:

• Working Hours: Mon – Fri, 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African Time). These working hours are subject to change depending on daylight savings and/or operational requirements.
• Work Environment: Fully remote role.
• You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities:

• Review session notes completed by RBTs and BCBAs for accuracy, completeness, and compliance
• Identify missing information, inconsistencies, or documentation errors
• Ensure clinical notes meet required standards for insurance billing
• Provide clear, respectful, and constructive feedback to clinicians
• Communicate areas of concern with professionalism and emotional intelligence
• Track and follow up on corrected documentation where necessary
• Maintain organized and accurate records of quality reviews
• Collaborate with internal and clinical teams to support documentation standards

Requirements:

• Previous experience in ABA therapy required; clinical ABA experience highly advantageous
• Strong understanding of ABA documentation standards and insurance compliance
• Excellent verbal and written communication skills
• High emotional intelligence with the ability to provide gentle, professional feedback
• Detail-oriented with strong analytical skills
• Highly organized and able to manage workflow independently
• Basic computer literacy, including MS Office and Outlook

If you are not contacted within 14 working days, please consider your application unsuccessful.