Client Navigator- Stay the Course- Tarleton State University

Be PROUD of what you do:

Core Responsibilities

• Client Engagement
• Case Management
• Documentation
• Student Recruitment & Enrollment
• Campus & Community Partnership Relationships

What will you be doing in your role?

Client Engagement 

• Be officed at the local College where you will have regular coaching sessions with all the students on your caseload.  
• Engage each client by maintaining regular contact to monitor and track progress in response to services.
• Develop educational approaches for diverse populations, assisting clients with navigating the college system and campus resources.

Case Management

• Develop, implement, monitor, and evaluate individualized service plan with the client to address identified needs within established time frame.
• Motivate and empower clients to identify and establish goals that are specific, measurable, attainable, realistic, and timely.
• Assist clients either directly or through workshops offered and/or referrals to learn any new skills and build new competencies that the client needs/wants to empower them to be successful in school and build a secure future.
• Assist clients with resource planning and/or financial assistance to eliminate potential barriers to college completion.

Documentation

• Complete all necessary documentation in our online database to ensure compliance with funding requirements and agency quality assurance standards.
• Monitor student progress through consistent documentation, data tracking, and reporting to support program outcomes and continuous improvement.

Student Recruitment & Enrollment

• Participate in proactive recruitment and enrollment activities to promote the program with our campus partner and solicit student interest.
• Collaborate with campus partners to promote program awareness and guide prospective students through the enrollment and onboarding process.

Campus & Community Partner Relationships

• Be familiar with agency, campus partner, and community resources to provide clients with appropriate referrals as needed.
• Communicate clearly, concisely, and effectively with team members in-person or via online methods.
• Serve as a liaison between the agency, campus partners, and community stakeholders to ensure coordinated support and effective communication.

Are you the next Client Navigator for Stay the Course?

• Bachelor’s Degree in in social services, education or related field required.
• Master's degree in social work or a related field is preferred.
• Experience in higher education or college advisement, and networking preferred.
• Familiarity with low-income populations, and first-generation college students required.
• Bilingual skills in a common client language are preferred.
• Must have reliable transportation, a current Texas driver’s license, and evidence of auto liability insurance.

Here's the Good Stuff...   

• Full time hourly position. Pay is determined by relevant experience, work history, education and internal equities.
• Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
• Health Savings Account- CCFW contributes $110 per month. 
• 100% Company paid Long Term Disability
• 100% Company paid Basic Life and AD&D Insurance
• 16 paid Holidays (including being closed Christmas Eve through New Years Day)
• Tiered PTO Accrual by tenure:
  • Vacation Time- 100 hours in your first year. 
  • Sick Time- 48 hours in your first year. 
• 403(b) with employer match from day one- up to 6%
• 3 weeks paid parental/critical illness leave
• Employee Assistance Program

• CCFW Participates in the Public Service Loan Forgiveness program (PSLF)

• Mentorship Program
• Wellness Program
• Financial Coaching

I'm in...next steps. 
We want to know more about you! Send us your resume and cover letter through the "Join our Team" tab on our website: www.catholiccharitiesfortworth.org. Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact!

Due to the volume of responses, only qualified parties will be contacted. No phone calls, please. Catholic Charities Fort Worth is an equal-opportunity employer.