Business Process Improvement Analyst (Hybrid)

BUSINESS PROCESS IMPROVEMENT ANALYST (HYBRID)

Portuguese company hires for remote/hybrid work 

Work Model: Hybrid

Location: Lisbon / Portugal

Languages: English and portuguese (mandatory);

Sector: Utilities

Instructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.

Responsibilities

• Map and document business processes using BPMN 2.0;
• Identify bottlenecks, redundancies, and opportunities for improvement;
• Recommend and align optimization solutions with suitable technological tools, particularly low-code/no-code platforms (e.g., Power Automate Online & Desktop, RPA tools, SAP scripting, Power BI dashboards, etc.);
• Develop, update, and maintain process documentation and procedures;
• Define and monitor KPIs to evaluate process performance and effectiveness;
• Collaborate across business areas to ensure alignment and standardization of practices;
• Lead workshops and training sessions focused on process transformation and adoption of new practices;
• Support digital transformation and process automation initiatives.

Requirements / Must be clearly listed on your CV:

• Degree in Computer Engineering or a related field;
• 5+ years of professional experience as a Business Process Improvement Analyst;
• Experience in the Utilities sector (preferred);
• Fluency in Portuguese and English (spoken and written);
• Strong team spirit, proactive attitude, and excellent organizational skills;
• High sense of responsibility, autonomy, and attention to detail.

#00316572