**********BLIND************ Clinical Support Technician

POSITION SUMMARY

The Clinical Support Technician provides project based administrative support to the consulting department.

KEY RELATIONSHIPS

The Clinical Support Technician reports directly to the Chief Clinical Officer. The Clinical Support Technician works directly with the Consultant Pharmacists, Nurse and Pharmacy Consultants.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide project-based administrative support to the Grane Rx clinical consulting team, managing multiple priorities and deadlines effectively

· Utilize Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and other clinical/pharmacy software platforms to support daily operations

· Develop and maintain reports, meeting minutes, manuals, agendas, and statistical summaries from drafts, notes, and verbal instructions

· Perform data analytics and generate actionable insights to support internal and external customer needs, including quality metrics and outcome tracking

· Serve as the primary administrator for the Grane Rx web-based customer portal, including posting and updating materials, conducting audits, onboarding new users, and providing ongoing user support and troubleshooting

· Generate, format, and distribute clinical reports to consultant pharmacists, nurses, and pharmacy consultants in a timely and accurate manner

· Support compliance and regulatory documentation efforts, ensuring materials are maintained in accordance with HIPAA and applicable standards

· Manage electronic document storage and organization, ensuring files are current, accessible, and properly maintained

· Coordinate virtual meetings and remote consultation logistics, including scheduling, preparing materials, and managing follow-up documentation

· Perform accurate data entry and maintain logs, workbooks, and databases to support clinical operations

· This position may require work outside normal business hours to meet the needs of the consulting department

· Perform additional duties as required

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

· High school diploma is required.

· At least two years of administrative support experience; pharmacy experience is preferred.

· Knowledge of administrative and clerical procedures

· Knowledge of customer service principles and practices

· Microsoft Office Products including Word, Outlook, Excel, Publisher and PowerPoint

· Excellent verbal and written communication skills

· Professional personal presentation

· Customer service orientation

· Information management

· Organizing and planning

· Attention to detail

· Initiative

· Reliability

· Stress tolerance

ADDITIONAL SKILLS AND REQUIREMENTS

· Ability to multi-task, prioritize and manage time effectively

· Ability to use good judgment

· Active listening skills

· Adaptability

· Attention to detail and accuracy

· High energy level

· Patience

· People skills

· Problem-solving skills

· Resilience

· Teamwork

· Ability to read, write, speak and comprehend English

· Uses good judgment and independent decision-making

· Excellent communication skills.

· Ability to work with teams.

· Ability to prioritize assigned tasks.

· Attention to detail and completion of all workflow steps.

· Ability to work in a fast paced, challenging and technical environment.

· Reliable and consistent in timeliness, attendance and quality of work.

· Adhering to the core values of the company which include accountability, integrity, making a difference, quality, respect, stewardship, and teamwork.

Information contained in this description represents the general nature of work being performed. This is not an exhaustive list of all responsibilities, duties and skills required for the position. Reasonable accommodations will be considered in appropriate circumstances; however, as the nature of an accommodation may vary depending on the needs and desires of an individual with a disability, it is impossible to describe in advance specific accommodations that will be considered.

NOTE: Company management reserves the right to amend and revise responsibilities to meet business and organizational needs.

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