Bilingual Customer Service Representative (English + Polish or German) – Remote, Healthcare Support

Location: United States (Remote)

Job Type: Full-Time

Salary: $20 – $25 per hour

Industry: Healthcare, Customer Service, Contact Center

🌟 Job Summary

PharmaCentra LLC is hiring a Bilingual Customer Service Representative (English + Polish or German) to support our international healthcare customers.

This fully remote role is ideal for professionals who are fluent in English and Polish or German (C1+), have customer service experience, and are comfortable providing support via phone, chat, and email.

You will help patients, providers, and customers solve billing, order, and account issues while delivering exceptional bilingual service in a fast-paced, healthcare environment.

🔑 Key Responsibilities (Keyword-Rich for ATS)

• Provide bilingual customer service support (English + Polish or German) across phone, email, and chat
• Resolve billing inquiries, order questions, account issues, and patient support requests
• Deliver empathetic, professional service while de-escalating challenging situations
• Accurately document customer interactions in CRM systems (Salesforce, Zendesk, or similar)
• Ensure compliance with HIPAA regulations and data privacy standards
• Maintain high customer satisfaction (CSAT) and key performance indicators (KPI)

✅ Required Qualifications (Knockout Criteria)

• Professional fluency in English + Polish or German (C1 level or higher) – candidates must demonstrate real-time bilingual proficiency
• Minimum 1 year of customer service experience (call center, remote, or healthcare environment preferred)
• Proven ability to switch between languages seamlessly during live interactions
• Strong communication, active listening, and problem-solving skills
• Experience with CRM systems, case documentation, and workflow management
• U.S. work authorization required

⭐ Preferred Qualifications

• Experience in healthcare, pharmaceutical, clinical research, or insurance customer support
• Familiarity with remote call center operations and virtual support tools
• Knowledge of HIPAA and patient confidentiality standards

🧪 Hiring Process

• Application review
• Bilingual language assessment (English + Polish or German)
• Virtual interview with scenario-based questions

Important: Please submit your resume in English.

🏥 About PharmaCentra

PharmaCentra LLC provides customizable contact center solutions for healthcare organizations, including pharmaceutical companies, clinical research organizations, and healthcare providers.

We offer a fully remote work environment, exposure to the healthcare industry without clinical work, and a chance to make a meaningful impact on patient and customer experiences.