Bilingual Client Navigator- Short Term Case Management

Be PROUD of what you do:

Core Responsibilities

• Client Intake & Discovery
• Client Engagement
• Service Planning
• Cross Team Collaboration
• Documentation

What will you be doing in your role?

Client Intake and Discovery

• Conduct client intake and assessment.
• Ensure service plan and PSSP are completed as part of Discovery Session.

Client Engagement

• Utilize coaching approach to empower clients and maintain engagement and motivation to achieve goals.
• Help clients connect with valuable resources by advocating with community partners and providing financial assistance as needed.
• Exercise flexibility to serve the needs of the clients and are willing to provide direct services as needed.

Service Planning

• Stay informed about community resources.
• Ensure goals identified on service plan remain the client’s goals while in service.
• Meet with clients regularly to review goals and progress.
• Exercise stewardship in the allocation of funds available to assist clients.
• Hold clients accountable to set goals.

Cross Team Collaboration

• Support volunteers assigned to office.
• Collaborate effectively across multiple internal and external programs to enhance the client experience.
• Travel to other CCFW campuses as needed for team meetings and/or participate in professional development.

Documentation

• Complete all necessary documentation to ensure compliance with funding requirements, licensing requirements and agency quality assurance standards.  
• Maintain all records of communication and data collected from clients in online database system.

Are you the next Short Term Case Management Client Navigator?

• Bachelor’s degree in Social Work or related field, OR a combination of 2 years of relevant work experience and education.
• Social work or case management experience in a related field.
• Bilingual in Spanish, required. 
• Must have reliable transportation, valid driver’s license, and liability insurance.
• Must have ability to work a web-based database.
• Occasional travel to meetings with community partners and our Fort Worth office as needed. 

Here's the Good Stuff...   

• Full time hourly position with a starting hourly rate of $21.25, based on minimum job requirements. Pay is determined by relevant experience, work history, education and internal equities.
• Medical/ Dental/ Vision/ Short Term Disability/ Accident Insurance/ Hospital Indemnity Insurance/ Critical Illness/ ID Shield
• Health Savings Account- CCFW contributes $110 per month. 
• 100% Company paid Long Term Disability
• 100% Company paid Basic Life and AD&D Insurance
• 16 paid Holidays (including being closed Christmas Eve through New Years Day)
• Tiered PTO Accrual by tenure:
  • Vacation Time- 100 hours in your first year. 
  • Sick Time- 48 hours in your first year. 
• 403(b) with employer match from day one- up to 6%
• 3 weeks paid parental/critical illness leave
• Employee Assistance Program

• CCFW Participates in the Public Service Loan Forgiveness program (PSLF)

• Mentorship Program
• Wellness Program
• Financial Coaching

I'm in...next steps. 
We want to know more about you! Send us your resume and cover letter through the "Join our Team" tab on our website: www.catholiccharitiesfortworth.org. Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact!

Due to the volume of responses, only qualified parties will be contacted. No phone calls, please. Catholic Charities Fort Worth is an equal-opportunity employer.