Behavioral Health Case Manager - Pathways to Hope First Episode Psychosis

Full-time, Days

80 hrs/2 weeks

Be part of launching Pathways to Hope, an innovative program in Lancaster County supporting individuals experiencing a first episode of psychosis.

As a Behavioral Health Case Manager, you’ll play a vital role in linking individuals to resources, strengthening community partnerships, and providing coaching and support. Working within a collaborative team, you’ll help deliver high-quality, trauma-informed care that makes a real difference.

This is your opportunity to shape a new program, make a lasting impact, and help individuals and families build resilience and hope.

Program Overview:

Pathways to Hope: A First Episode Psychosis Program through WellSpan Philhaven

Pathways to Hope is a specialized program offered through WellSpan Philhaven, designed to support individuals experiencing a first episode of psychosis. Grounded in evidence-based practices, this program provides early, intensive, and coordinated care to help individuals stabilize, recover, and move forward with their lives.

The goal of Pathways to Hope is to reduce the long-term impact of psychosis by promoting early engagement, personalized treatment, and community integration. Our multidisciplinary team partners with individuals and their families to support wellness, resilience, and hope from the very first step.

General Summary

Assists the Program Manager in facilitating the design, development, provision and evaluation of services.

Routine tasks will include:

• Daily meeting with consumers 
• Coaching & teaching skills 
• Making & following up on referrals 
• Supporting consumers in connecting to resources in community  
• Working on educational & vocational goals with consumers 
• Meeting with community partners 
• Tracking & entering data & outcomes  

This is your opportunity to shape a new program, make a lasting impact, and help individuals and families build resilience and hope. 

Duties and Responsibilities

Remote Work Capable

Essential Functions:

• Checks for payor eligibility/ enrollment.
• Contacts parent/county agencies involved/school/other professionals.
• Completes necessary tracking forms/documentation.
• Forwards information to secretary for scheduling.
• Completes and compiles necessary information to generate funding packet for each patient receiving services.
• Tracks/monitors funding expirations.
• Tracks/monitors funding authorizations.
• Problem-solves/seeks resolution surrounding billing issues with assistance of WellSpan biller and case manager coordinator.
• Contacts individuals and/or family as necessary regarding eligibility status.
• Assigns patients authorized for services to individual staff within the program.
• Tracks admission status/change in authorized hours/discharges to efficiently assign patients and inform staff of changes.
• Compiles caseload information to distribute to staff.
• Checks eligibility status of each patient bi-weekly noting changes in coverage.
• Completes documentation check bi-weekly.
• Maintains accurate status report including patient name, hours authorized, expiration date of authorization, and waiting list.
• Adheres/enforces policies and procedures and/or charges to existing program and ensures proper implementation.
• Assists in development of policies and procedures.

Common Expectations:

• Promotes WellSpan services in the hospital and community.
• Attends program meetings as expected.
• Assists in additional tasks as assigned by the Program Manager.
• Provides other services as assigned.

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• 1 year Relevant experience. Preferred

Knowledge, Skills, and Abilities:

• Excellent human relations and oral/written communication skills.
• Analytical ability.
• Visual and hearing ability.
• Knowledge of and ability in the care and support of individuals in a specific age group (adults and older adults).