Behavioral Health Case Manager I/II

The County of Yolo is recruiting to fill one (1) regular, full-time position in the class of Behavioral Health Case Manager I/II at the Health and Human Services Agency (HHSA). The position will be housed in the Adult and Aging branch and will provide complex case management tasks for adult Full Services Partnership (FSP) clients. FSP services include the highest intensity services provided on an outpatient basis to individuals with the most severe and persistent mental illness and/or co-occurring conditions. Qualified applicants will be added to an eligible list to be considered for additional opportunities as they arise.

Key responsibilities include:

• Providing rehabilitation treatment services to individuals or groups by providing significant support to assist consumers in improving, maintaining or restoring functional skills, daily living skills, etc;
• Performing crisis intervention, by providing services such as plan development, collateral, and therapeutic interventions to assist consumers who exhibit acute psychiatric symptoms, providing immediate therapeutic response to alleviate problems. Services are provided in accordance with professional standards, state regulations, and department protocol;
• Performing plan development, including updating, revising, or renewing client plan annually or as appropriate based on client's changing needs;
• Participating in treatment team, staff and professional meetings, and case conferences to develop and approve consumer plans and to monitor consumer's progress;
• Performing or assisting in case management functions by visiting and gathering information with consumers and their families, in order to determine and/or recommend what services are needed, and providing services or assistance and/or make appropriate referrals;
• Writing chart notes in accordance with professional standards, state regulations and department protocol, and ensures proper filing; preparing progress notes, charts and closing/transfer summaries for consumers to assist in psychiatric and psychological evaluations and treatment;
• Assisting consumers in finding board and care placements or other housing, and obtaining financial resources by providing support and referral services;
• Facilitating various groups including developing and maintaining operating procedures and schedules, documenting involvement of group members, resolving problems, planning special events, and ordering related supplies;
• Maintaining and providing a safe environment for consumers and staff by adhering to department procedures and professional standards;
• Providing training and mentoring to staff in accordance with established policies and procedures and in alignment with professional qualifications; AND
• Performing related duties as assigned.

Duties may include, but are not limited to, the following: 

• Conducts program orientations in group settings or individually with consumers; conducts group meetings, trainings and/or therapy sessions.
• Helps coordinate and facilitate linkage to appropriate substance use and behavioral health programs and services; advises consumers of their rights, responsibilities and eligibility for program participation; explains rules, regulations and policies to consumers and the general public.
• Writes case notes and prepares other appropriate documentation in both written and electronic formats including the AVATAR program; updates consumer treatment plans; prepares, maintains and provides program-related written information, statistics, and tracking spreadsheets and reports.
• Participates in multidisciplinary team meetings; discusses consumer observations and consumer progress with professional staff as input to treatment review.
• Conducts in person interviews with consumers to complete intake packets information which includes consumer's social, medical, psychological, substance use, legal, financial and personal history; Discusses services available to consumer including supportive services.
• Makes referrals to and/or assists consumers in obtaining supportive services including services to meet basic needs such as safety, food, shelter, clothing, medical care, etc.
• Monitors consumer compliance with treatment plan; sets up and maintains controls to ensure timely actions and quality case management.
• Observes attitudes and behaviors to help consumer identify consistencies and confront inconsistencies, identifies and addresses barriers that may prevent consumer from obtaining/maintaining recovery and/or self-sufficiency; counsels consumers to encourage their responsibility in achieving realistic long-term sobriety and/or behavioral health goals.
• Teaches consumers life skills by assisting with banking, grocery shopping, household budgeting, hygiene, etc.; coordinates, facilitates and participates in group outings for the purposes of community integration and education.
• Attends court proceedings with consumers or to testify if subpoenaed.
• Visits consumers in home or other location as necessary; transports consumers when necessary; calls consumers with appointment and/or medication reminders.
• Provides conflict resolution in emergency/stressful situations requiring immediate attention.
• Performs outreach and community engagement functions such as promoting and providing special presentations to outside agencies, schools, and community groups and acting as a liaison with local community and law enforcement agencies.
• Performs related duties as assigned.

Behavioral Health Case Manager I:
Education: Graduation from high school or possession of a valid G.E.D. certificate; AND
Experience: One (1) year of full-time, paid or volunteer work experience in a behavioral health treatment setting requiring extensive public contact.

Behavioral Health Case Manager II:
Education: Graduation from high school or possession of a valid G.E.D. certificate; AND
Experience: Two (2) years of full-time, paid or volunteer work experience in a behavioral health treatment setting requiring extensive public contact, including at least one (1) year of experience comparable to the class of Behavioral Health Case Manager I in the County of Yolo.
 
Note: Possession of certification as an Alcohol & Drug Counselor, pursuant to 9 CCR § 13000 et al is required by positions within this class performing substance use duties, in addition to the education and experience requirements.
 
Education Substitution: Completion of fifteen (15) semester or twenty-two (22) quarter units from an accredited college or university, with a minimum of six (6) semester or nine (9) quarter units in psychology, social work, sociology, or other related social or behavioral science may be substituted for six months of the above experience.

License 
Positions in this classification require incumbents to possess and maintain a valid California driver's license, Class C or higher, to carry out job related duties. Individuals who do not meet this requirement due to a physical or mental disability may request a reasonable accommodation.

Knowledge of: 

• Principles and techniques of interviewing and report writing
• The problems, needs, attitudes, and behavior patterns of persons with substance use disorders, emotional disturbances and/or mental illness
• Basic psychology, personality and/or substance use disorders theory
• Basic individual and group counseling skills
• Community organizations and the use of public and private community resources
• Behavioral health treatment plans and case management techniques
• Conflict resolution and mediation techniques
• General record keeping techniques
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications 

• Develop and maintain cooperative, effective working relationships with others
• Communicate clearly and concisely, both verbally and in writing
• Relate with and respond appropriately to people with substance use disorders, emotional disturbances, mental illness, and/or those that are hostile or abusive
• Engage consumers in the problem solving process
• Apply, interpret and explain complex laws and regulations to consumers and the public
• Provide culturally competent services
• Recognize signs and symptoms of substance use disorders, emotional disturbances and/or mental illness
• Use sound judgment to ensure personal safety and the safety of others
• Effectively manage a diverse caseload, including organizing and maintaining appropriate case records
• Work independently and effectively prioritize work
• Assess a situation and/or problem in order to identify alternative solutions and determine an effective course of action

Application Process

It is highly recommended that you print this job bulletin for future reference.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the closing date.  Application information must be current, concise, and related to the requirements in this job announcement.  A resume should be included with your application; however, it will not substitute for the information requested on the application.  In addition to a completed application, applicants are required to submit a completed supplemental questionnaire, and verification of education for this position. Incomplete applications will be disqualified.  

Additional documents may be submitted to the Yolo County Human Resources Office in any one or more of the following ways: 

• As an attachment to the online application 
• By e-mail to hhsa.jobs@yolocounty.gov 
• By hand-delivery to 625 Court Street, Room 101, Woodland, CA 95695. Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

All required documents must be received by the Human Resources Office by the closing date. Postmarks will not be accepted.   Human Resources is not responsible for the untimely delivery of materials sent via U.S./specialized mail, or County interoffice mail.

Selection Procedure

The following is a tentative schedule of events that will occur as part of the selection process.  The selection process steps, and all listed dates, may change with or without notice.

• Screen for Minimum Qualifications week of October 12, 2025
• Screen for Best Qualified week of October 12, 2025
• Department Selection Interviews
• Reference Checks
• Conditional Job Offer, pending:
  1. Pre-Employment Exams 
     • Drug & Alcohol Screen
     • Department of Justice LiveScan
  2. Proof of Vaccination or Exemption
• Confirmed Job Offer
• Estimated Start Date: November/December 2025

Verification of Education
 Acceptable forms of educational documentation are official or unofficial transcripts that list the student's name, institution name, field of study and date the degree was awarded.

For recent graduates who have not received proof of their degree yet, a letter from the registrar's office stating that all requirements for graduation have been met and listing the field of study will be sufficient proof of graduation.

Please do not send originals; copies of the required documents are acceptable. Any submitted documents will not be returned.

 All foreign transcripts or diplomas must be in English. If the institution does not provide these documents in English, the applicant will need to provide a translation which has been done by a professional agency. The County of Yolo will accept education as equivalent to U.S. accreditation from Institutions that are listed as members of the International Association of Universities. You may check for your school by visiting the IAU web site (http://www.iau-aiu.net/content/institutions).
 Applicants who possess a degree or completed coursework that is not from an accredited college or university, must submit one of the following:
  
 1. A written statement from a U.S. accredited university or college that states that the applicant is qualified for entrance to a program of graduate studies for which a degree in a related field is required.
 
 2. An evaluation of the applicant's degree and coursework equivalency by a private organization that provides foreign credential evaluation services. The evaluation must include a comparison of comparable U.S. courses for content, credit and grade.
 
Note: Foreign language documents must include a precise word-for-word English translation of all foreign language documents. It is the responsibility of each applicant to prove to the satisfaction of the County that the applicant meets the specific requirements listed on the job announcement for each specific examination. The following is a list of private organizations that provide foreign credential evaluation services. Fees range from $50 to $400 per document; processing times vary from 5-20 business days. For further information, please contact the organization(s). The County of Yolo does not endorse these business entities; this list has been developed for informational purposes only.
 
 EDUCATIONAL RECORDS EVALUATION SERVICE
 601 University Ave., Suite 127
 Sacramento, CA 95825
 (916) 921-0790
 www.eres.com  
 
 FOREIGN EDUCATION DOCUMENT SERVICE
 P.O. Box 151739
 San Diego, CA 92175
 (619) 265-5810
 www.documentservice.org 
 
 CENTER FOR APPLIED RESEARCH, EVALUATION & EDUCATION, INC.
 P.O. Box 18358 Anaheim, CA 92817
 (714) 237-9272
 www.iescaree.com 
 
 GLOBAL SERVICES ASSOCIATES, INC.
 409 North Pacific Coast Highway, # 393
 Redondo Beach, CA 90277
 (310) 828-5709
 www.globaleval.org
 
 INTERNATIONAL EDUCATION RESEARCH FOUNDATION CREDENTIALS EVALUATION SERVICE
 P.O. Box 3665
 Culver City, CA 90231-3665
 (310) 258-9451
 www.ierf.org

Verification of Certification
 Acceptable forms of certification and/or formal training documentation are certificates that list the applicant's name, institution name, course title and date the certificate was awarded. If applicable, the verifying documentation should include a certification/license number as well as an expiration date.

Screening for Best Qualified

The supplemental questions are designed to elicit specific information regarding a candidate’s experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.  If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.  Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.   If you have no experience, write "no experience" for the appropriate question.  Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated to determine those applicants that are best qualified.  

Contact Information

For questions about the position or about employment with the County, please contact Human Resources by e-mail at hhsa.jobs@yolocounty.gov or by phone at (530) 666-8600.

Equal Employment Opportunity: It is the policy of the County of Yolo to provide equal employment opportunity for all qualified persons, regardless of sex, sexual orientation, race, color, ancestry, religious creed, national origin, physical disability (Including HIV and AIDS), mental disability, medical condition (cancer or genetic characteristics/information), age (40 or over), marital status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state or local laws or ordinance.  The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.  Reasonable testing arrangements may be made to accommodate applicants with disabilities or who are unable to attend a scheduled test due to religious reasons in accordance with the Fair Employment and Housing Act and the Americans with Disabilities Act. Please call the County of Yolo Human Resources Office at (530) 666-8055 at least five (5) business days prior to the scheduled test date to request accommodation. Documentation from a medical doctor, rehabilitation counselor, or other qualified professional will be required.