Behavioral Health Case Manager

Under the supervision of The Director of Behavioral Health services, the behavioral health services Case Manager will be responsible for performing risk assessments, patient education, tracking and recall of the patient, assisting patients with enrollment in entitlement programs, facilitating continuity of care throughout the treatment consistent with the policies of Bond Community Center, Inc (BCHC) and appropriate regulations of the State of Florida. 

DUTIES AND RESPONSIBILITIES

1. Assist in the implementation and monitoring of BCHC’s Health Plan Objectives for the patient. Interview patients and record significant patient data including existing and potential health problems and related patient responses. Make initial appointment with appropriate provider.
2. Accepts newly assigned cases in which the diagnostic intake has been completed by a licensed provider. Completes case management assessment on all clients entering caseload.
3. Assist the patient in enrolling in Medicaid, WIC, and other entitlement programs.
4. Participate in referral and follow-up procedures appropriate to the health care of the patient.
5. Provides on-going supportive and/or case management functions in accordance with the problems, needs, and the strategies identified within the service plan to help the patients to achieve the stated goals and objectives.
6. Documents all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with agency and regulatory standards and requirements.
7. Counsel and instruct patients individually and in groups as requested--health education.
8. Expose families to various resources for housing.
9. Counsel patients on the importance of medication management/adherence.
10. Screen every family with small children for Healthy Start participation.
11. Screen every female patient specifically for signs of domestic abuse.
12. Ensure that every patient has been screened for depression using the PHQ-9 screening tool and/or mental illness.
13. Maintain adequate educational materials, tracking tools, follow-up/callback logs/service logs and turns them every month so that staff and patients service information can be reviewed by supervisors and management personnel. 
14. Record in the patient’s medical chart and report to appropriate professional personnel any information pertinent to the care of the patient.
15. Perform duties as delegated by BCHC management to meet the Day-to-day requirements of the patients and of the Center. 
16. Maintains close communication with the PMHNP and the LMHC regarding services needed by the patients and medication compliance, side effects of medication, and medication changes and alerts these members of the staff of any changes in patients’ adjustment which might suggest decompensation and a need for intervention.
17. Meets regularly with the immediate supervisor as a means of enhancing professional growth, reviewing, and processing the provision of case management services, and dealing with appropriate administrative issues.
18. Maintain competence in practice through continuing education and other appropriate learning experiences designed to foster career development.
19. Performs other duties as assigned by the supervisor which are consistent with the position and in compliance with agency policies and procedures.

ESSENTIAL KNOWLEDGE AND ABILITIES:

Knowledge: The case manager should have a working knowledge of the nature of mental illness and related treatment modalities, interventions, and techniques; of different types of assessments and their uses in treatment planning; of consumers’ rights; of local community resources and service delivery systems such as housing, social, welfare, educational, etc...; of client record documentation requirements; and of client services plan development and implementation.

Abilities: The case manager should demonstrated the ability to interview and assess patients, using appropriate assessment tools, and observe, record and report on an individual’s functioning; to read and understand assessments, evaluations, observation, and use in developing treatment plan; to identify community resources and services for clients and coordinate provision of services; to establish effective working relationships with internal agency staff as well as with relevant community organizations; interact positively with consumers and their families, work as a team member, communicate effectively, verbally and in writing, to maintain confidentiality, and to work independently under general supervision.

REQUIREMENTS AND QUALIFICATIONS

• Previous experience in a licensed ambulatory health care facility and a minimum of two years of direct experience preferable in primary care.
• Possess culturally competent skills/experience working with diverse populations.
• Possess the ability and desire to provide service to patients consistent with Florida State Health Department and the Bureau of Primary Health Care Program (Federal) Guidelines.
• Bachelor’s degree in a human service field required. 
• 2 or more years of case management and counseling experience.
• PRESENTATION- to remain compliant in accordance with the agency's guidelines and maintain good grooming and hygiene.

PHYSICAL DEMANDS/WORKING CONDITIONS

May occasionally become crowded. Requires, bending, sitting lifting. May be kicked, bit, or scratched by resistant children. Must be able to tolerate screaming, crying and other hysterical behavior by patients. Position exposed to Bloodborne Pathogens including HIV and Hepatitis. All clinical staff is encouraged to receive the Hepatitis B Vaccinations (offered by BCHC free of charge) and Tetanus Toxoid.  

SUPERVISION RECEIVED:

Supervisor, Management and Executive Team

SUPERVISION GIVEN

Students, Volunteers, or anyone assigned by the supervisor

INTERPERSONAL CONTACTS:

Position requires interaction with patients, families, social workers, physicians, mid-level providers, referral clerks, nursing staff, front office staff and others.

RESPONSIBILITY FOR CONFIDENTIAL MATTERS:

Position is exposed to confidential patient information, correspondence, and reports. All staff is expected to adhere to BCHC confidentiality policy as stated in the Personnel Policy and Procedure Manual.

EFFECT OF ERRORS

Errors could expose the Center to liability, embarrassment, and loss of revenue.

HOURS OF WORK: A minimum of 40 per week and as needed. 

SALARY: Negotiable and as specified in the Notice of Hire