Description

Location

This is an onsite float position, and applicants must be available to work at potentially 9 clinic locations. (Downtown and Metro Indianapolis) Float staff support coverage for PTO, last‑minute call‑ins, higher‑volume clinics, and front‑desk staffing needs. Mileage reimbursements available.

Schedule

40 hours per week, with varying days, times, and clinic assignments
Hours will fall Monday–Thursday between 7:15 a.m.–6:15 p.m. and Friday 7:15 a.m.–4:15 p.m.
Some shifts will be 7:15 a.m.–6:15 p.m.
As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs

Top Responsibilities

Register, schedule, and check in patients
Communicate with patients, coworkers, and providers
Maintain and update medical records

Department Interaction

Send records to referring providers and workers’ compensation adjusters
Work with other IU Health clinics for patient transfers
Collaborate with the department’s central scheduling team and insurance team

Skills & Attributes

Strong attention to detail
Ability to multitask in a fast‑paced environment
Effective communication skills
Experience with Cerner or Epic is a plus
Proactive and comfortable asking questions
Strong problem‑solving skills

Training

6–8 weeks of training, beginning at one clinic to learn core responsibilities, then expanding to other clinics
Training may be extended as needed
Supportive, welcoming culture that encourages questions and feedback

Role Summary

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

Accurate and timely resolution of patient accounts
Collecting information to generate complete and accurate financial and demographic records
Insurance verification, prior authorization, and coordination of benefits
Communicating with payers and patients to confirm financial information
Accurate patient registration and scheduling of recurring appointments
Answering incoming calls and directing patients and visitors appropriately
Participating in departmental operations and performance‑improvement activities
Complying with infection control, equipment training, regulatory standards, and safety programs
Ordering, distributing, and maintaining department supplies
Meeting productivity, quality, and service standards to support departmental goals

Requirements

High School Diploma or GED required
0–3 years of customer service or medical office experience preferred
Minimum one year of medical office experience or a combination of customer service experience and education in insurance verification, patient registration, or medical terminology strongly preferred
Basic proficiency with Microsoft Office (Word, PowerPoint, Excel, Teams)

Associate-Rehabilitation Clinical Support

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